Senior Director, Customer Retention & Growth (Americas)
Toronto, ONHybrid
SysAid Technologies
10+ YOE5+ MgmtCandidates need 10+ years in SaaS customer success, account management or growth, including 5+ years in manager roles. They must have a record of owning retention and expansion targets and an understanding of AI and automation in post-sales. ITSM or enterprise SaaS background is preferred.
SysAid Spaces, Agentic AI platform