Specialist, Business Services
Whitby, ON$91k–$114k/yrFull Time
Regional Municipality of Durham
Candidates need a post-secondary degree in business or a related field, several years of relevant experience in service or process improvement, and a CBAP, PMP, Lean Six Sigma or CCXP certification. Strong data analysis, reporting, stakeholder communication and knowledge of CRM, contact centre and digital service platforms are also required.
Excel, Power BI, CRM, IVR, Contact centre systems, Customer portals