Engineering Enablement Specialist
Alberta +2Canada - Genesys Cloud Services Corp.
8+ YOECandidates need 8+ years in engineering enablement, technical training, learning and development, technical communications or program management. They need proven success leading complex cross-functional programs, strong stakeholder influence and coaching skills, and hands-on experience applying Generative AI to content, knowledge management or workflow automation.
Confluence, Learning Management Systems, Knowledge management platforms, Documentation tools
Principal AI Solutions Architect, Customer Success
Toronto, ON +2Canada - Genesys Cloud Services Corp.
10+ YOECandidates need 10+ years building commercial IVR, routing or conversational AI solutions and 6+ years developing voice or digital bots on platforms such as Dialogflow or Lex. They also need experience with generative and agentic AI, strong software architecture and integration skills, and customer-facing consulting ability.
Genesys Cloud, Google Dialogflow, Amazon Lex