Contact Center Quality Assurance Manager
Sydney, NSMCI Careers
3+ YOE3+ MgmtCandidates need 3+ years of QA leadership in a BPO or contact center, strong analytical and coaching skills, and experience with QA software, CRM systems and reporting tools. A bachelor's degree and Six Sigma or quality certifications are preferred.
QA software, CRM systems, Reporting tools
Bilingual Portuguese Call Center Representative
Nova ScotiaMCI Careers
Candidates need full fluency in English and Portuguese, a high school diploma or GED, and strong listening, interpersonal and attention-to-detail skills. Prior bilingual customer service experience is preferred, and candidates must be 18 or older.
Telephone headset, Computer, Phone, Copier, Printer
Bilingual Spanish Call Center Representative
Nova ScotiaMCI Careers
Candidates need mandatory fluency in English and Spanish, a high school diploma or GED, and the ability to be 18 or older. Strong listening, interpersonal, attention-to-detail and organizational skills are needed, with flexible shifts including weekends and holidays.
Computer, Telephone headset, Phone, Copier, Printer
AI Chatbot Tester
CanadaMCI Careers
Candidates need a diploma or degree in IT, QA, communications or business, plus experience in software testing, QA or customer experience. Strong attention to detail, clear written communication and a basic understanding of AI and chatbots are required.
Productivity and reporting tools
AI Agent Developer
CanadaMCI Careers
3+ YOECandidates need a bachelor's degree in computer science or a related field and at least 3 years of software development experience. They must be strong in Python and API development, understand LLMs and generative AI, and have experience with agent frameworks and workflow automation.
Python, CrewAI, LangGraph, AutoGen, OpenAI Agents, Docker
AI Prompt Engineer
CanadaMCI Careers
3+ YOECandidates need a bachelor's degree in a related field and at least 3 years of experience in AI, analytics, QA or a related area. Strong analytical, writing and communication skills, and familiarity with LLMs and prompt engineering, are required.
OpenAI GPT, Anthropic Claude, Google Gemini
Call Centre Sales Manager
Sydney, NSMCI Careers
Candidates need a call centre operations management background and strong leadership skills. Customer service, technical support or back-office experience is preferred, along with Microsoft Office and fast, accurate typing.
Microsoft Office, Excel, PowerPoint, Outlook, Word, Windows PC applications