Operations Lead, Care
Toronto, ON$78k–$95k/yrHybridFull Time
T
Tonal
3+ YOECandidates need 3–5 years in customer, business, support or program operations and have independently driven projects. They should be technically curious, able to work with APIs or low-code platforms, and analyze operational data.
Salesforce, Zendesk, Intercom, Stonly
Manager, Care Operations
Toronto, ON$95k–$120k/yrHybridFull Time
T
Tonal
5+ YOE2+ MgmtCandidates need 5+ years in customer care or contact center operations, including 2+ years leading teams or outsourced vendors. They must be data-driven, handle complex escalations, be CRM-savvy, and coach a team effectively.
CRM, support tooling