“CX Platform” jobs in Canada

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• 3d

  Senior Routing Engine Developer (CX Platform)

  Toronto, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Winnipeg, MB

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Edmonton, AB

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Calgary, AB

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Brampton, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Vancouver, BC

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Ottawa, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Montréal, QC

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  24d

  Senior Programmable Voice Engineer (CX Platform)

  Toronto, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, deep hands-on work with FreeSWITCH or Kamailio, and expert Java and Spring Boot skills. Strong knowledge of SIP, RTP and WebRTC, plus clear communication skills, is also required.

  FreeSWITCH, Kamailio, Java, Spring Boot, PostgreSQL, Kafka

  2d

  Senior Google CCAIP Engineer

  Mississauga, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  2d

  Senior Google CCAIP Engineer

  Markham, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  2d

  Senior Google CCAIP Engineer

  Vaughan, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  2d

  Senior Google CCAIP Engineer

  Brampton, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  2d

  Senior Google CCAIP Engineer

  Richmond Hill, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

• 4d

  Senior CX Platform Engineer

  Remote in Canada

  Remote

  

  GitLab: GitLab Duo Agent Platform provides AI agents that automate tasks across the software lifecycle.

  Candidates need production software experience, daily use of coding agents, and experience building LLM-based tools such as MCP servers and agent loops. Strong Python (FastAPI or Flask) and TypeScript (Vue or React) skills, plus hands-on AWS, Terraform and Docker experience, are required.

  Claude Code, GitLab Duo, Terraform, Docker, AWS, Salesforce

• 1d

  Functional Systems Specialist/IT Business Analyst

  Toronto, ON

  $44.88–$51.99/hrContract

  

  Randstad Canada

  8+ YOECandidates need 8+ years as a systems or business analyst, with 8+ years of hands-on Genesys Cloud experience including Architect, queues and data actions. They also need contact centre routing and KPI expertise, Agile delivery experience, and strong facilitation and communication skills.

  Genesys Cloud, Visio, Jira, Confluence, HP ALM, SharePoint

• 1d

  VP Customer Experience

  Ottawa, ON +3

  RemoteFull Time

  

  Fullscript

  10+ YOECandidates need 10+ years in customer experience or service leadership in high-growth settings, proven end-to-end CX transformation, and experience scaling AI-driven support. Health tech, SaaS or multi-sided platform background is preferred.

• 1d

  Manager, Agent Development, Applied AI

  Waterloo, ON +1

  

  Google

  8+ YOECandidates need a bachelor's degree or equivalent practical experience, 8 years in cloud computing or technical customer-facing roles, and people management experience. Strong Python skills and experience building agentic systems with tools, multi-agent workflows and RAG are required.

  Python, Vertex AI, Gemini

• 1d

  Head of Retention, DTC Subscription

  Ottawa, ON

  RemoteContract

  

  KittySpout

  5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. Hands-on Klaviyo and Loop (or similar) experience, team and agency leadership, strong cohort and churn analysis, and fluent English are required.

  Klaviyo, Loop, Shopify, Amazon, Chewy

  1d

  Head of Retention & Customer Experience

  Ottawa, ON

  RemoteContract

  

  KittySpout

  5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. They need hands-on experience with Klaviyo or similar and Loop or a similar subscription platform, strong cohort and churn analysis, and experience leading a team and agencies.

  Klaviyo, Loop, Shopify, Amazon, Chewy

  1d

  Director of Retention & Lifecycle

  Ottawa, ON

  RemoteContract

  

  KittySpout

  5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. Hands-on experience with Klaviyo and Loop (or similar), cohort and lifetime value analysis, and leading teams and agencies is required.

  Klaviyo, Loop, Shopify, Chewy, Amazon

  1d

  Head of Lifecycle & Customer Experience

  Ottawa, ON

  RemoteContract

  

  KittySpout

  5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. Hands-on experience with Klaviyo and Loop, team leadership, and fluent English are required.

  Klaviyo, Loop, Shopify, Amazon, Chewy

  1d

  Head of Retention & CX, DTC Ecommerce

  Ottawa, ON

  RemoteContract

  

  KittySpout

  5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. They must be hands-on with Klaviyo and Loop or similar tools, have led a retention and customer experience team, and have managed agencies. Fluent English is required.

  Klaviyo, Loop, Shopify, Amazon, Chewy

• 2d

  UI Developer

  Montréal, QC

  $78k–$166k/yrHybridFull Time

  SI

  SAP IT Business Systeme

  3+ YOECandidates need at least 3 years of software development experience, including recent frontend work with React, TypeScript and an enterprise UI component library. They also need knowledge of testing, CI/CD, security fundamentals and AI coding assistants.

  React, TypeScript, Vitest, Playwright, Vite, GitHub Actions

7 companies