“Decagon” jobs in Canada

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• 29d

  Agent Deployment Engineer - Spanish Speaking

  Toronto, ON

  $150k–$200k/yrFull Time

  

  Decagon

  5+ YOECandidates need 5+ years in a technical customer-facing role, strong coding and API skills, and fluency in both English and Spanish. Experience with LLMs, AI agents or enterprise SaaS integrations is a plus.

  CRM systems, ticketing systems

  29d

  Agent Strategy Manager

  Toronto, ON

  $125k–$175k/yrFull Time

  

  Decagon

  4+ YOECandidates need 4+ years of customer-facing B2B SaaS experience in a technical role, such as a Technical Account Manager, and experience managing large customers. Strong communication, presentation, and persuasion skills, plus business understanding of GTM sales processes, are required.

  Customer insight, Client relationship management, Communication skills, Presentation skills, Teamwork, Sales

  29d

  Agent Deployment Engineer

  Toronto, ON

  $150k–$200k/yrOn-siteFull Time

  

  Decagon

  5+ YOECandidates need 5+ years in a technical customer-facing role, solid coding and API skills, and experience delivering production customer solutions. Experience with LLMs or AI agents and enterprise integrations is a strong plus.

  APIs, CRM systems, Ticketing systems, Data pipelines

  29d

  Agent Development Manager, Implementations

  Toronto, ON

  $130k–$180k/yrOn-siteFull Time

  

  Decagon

  4+ YOEDecagon asks for 4+ years in implementation, onboarding, professional services or technical account management at a software company. Candidates need experience leading complex software or AI deployments, technical fluency with SaaS platforms and APIs, and strong communication with executives and operators.

  Zendesk, Salesforce

  29d

  Strategic Account Director - East

  Toronto, ON

  RemoteFull Time

  

  Decagon

  7+ YOECandidates need 7+ years in strategic or enterprise sales with a record of growing revenue at large, complex accounts. Strong communication, negotiation and C-suite business skills are required, and a bachelor's degree or equivalent experience. Experience selling AI or customer support software is a plus.

  Sales, Leadership, Communication skills, Negotiation, Customer service

• 15d

  QA Engineer

  Vancouver, BC

  $80k–$100k/yrHybridFull Time

  

  Fours

  3+ YOECandidates need 3+ years of QA experience in SaaS or B2B software, solid manual testing skills, experience with automation frameworks, and comfort testing REST APIs and reading logs. Fluency in English and Mandarin is required.

  Salesforce, HubSpot, AWS Marketplace, Azure Marketplace, GCP

  22d

  Customer Success Manager - SMB

  Vancouver, BC

  HybridFull Time

  

  Fours

  3+ YOECandidates need 3+ years in Customer Success, Account Management or Technical Support, ideally in SaaS or cloud. They must be organized enough to manage 50 to 70 accounts, comfortable in an async, Slack-heavy startup, and available 9am to 5pm Eastern Time.

  Slack, ClickUp, Salesforce, HubSpot

  23d

  Customer Success Manager - Enterprise

  Vancouver, BC

  $100k–$120k/yrHybridFull Time

  

  Fours

  3+ YOECandidates need 3 or more years in customer success, account management or a similar customer-facing role, ideally in B2B SaaS or cloud. They must manage enterprise stakeholders, run several implementations at once, and communicate clearly in written and spoken English.

  Slack, ClickUp, Customer ticketing system

• 24d

  Développeur(-euse) Expérience IA (IA conversationnelle)

  Remote in Canada

  Remote

  

  Upgrade

  3+ YOE3 à 5 ans d'expérience en développement logiciel ou en IA conversationnelle; Connaissance pratique du comportement des agents LLM; Expérience de conception d'évaluations pour systèmes non déterministes

  Sierra Agent Studio, Genesys, SumoLogic, Grafana, SQL, JavaScript

  24d

  AI Experience Engineer (Conversational AI)

  Remote in Canada

  Remote

  

  Upgrade

  3+ YOECandidates need 3-5 years of frontend or conversational AI, solutions or technical product experience, with working knowledge of LLM agents and JavaScript/TypeScript. Experience building evaluations for non-deterministic systems and reading API specs is needed.

  Sierra Agent Studio, Genesys, SumoLogic, Grafana, SQL, Claude

• 26d

  Agent Deployment Engineer

  Toronto, ON

  Full Time

  

  Urban Ridge Supplies

  5+ YOECandidates need 5+ years in a technical customer-facing role, strong coding and API integration skills, and clear communication with senior stakeholders. Experience with LLMs or AI agents, enterprise SaaS integrations, and a technical degree are preferred.

  CRM systems, ticketing systems, APIs

  26d

  Agent Deployment Engineer - Spanish Speaking

  Toronto, ON

  Full Time

  

  Urban Ridge Supplies

  5+ YOECandidates need 5+ years in a technical customer-facing role, strong coding and API skills, and fluent English and Spanish. Experience with LLMs, AI agents, and enterprise SaaS integrations is a plus.

  Engineering principles, Root cause analysis, Documentation, Provide technical expertise, Workflow, Customer relationship management

  26d

  Agent Deployment Engineer

  Toronto, ON

  Full Time

  

  Urban Ridge Supplies

  5+ YOECandidates need 5+ years in a technical customer-facing role, strong coding and API skills, and experience delivering production customer solutions. Clear communication with senior stakeholders and comfort in fast-moving environments are also required.

  Engineering principles, Root cause analysis, Documentation, Provide technical expertise, Workflow, Customer relationship management

  26d

  Deployment Engineer - Toronto

  Toronto, ON

  Full Time

  

  Urban Ridge Supplies

  2+ YOECandidates need two or more years in forward deployed, sales, implementation or solutions engineering, plus strong communication skills and proficiency in Go, TypeScript or Python. A bachelor's degree in engineering is required, with computer science preferred.

  Go, TypeScript, Python

• 28d

  VP, Global Customer Support

  Toronto, ON

  Full Time

  TS

  Themis Solutions (USA) Inc.

  12+ YOE5+ MgmtClio needs a seasoned support or CX executive with 12+ years in customer service or CX leadership, including 5+ years managing managers in B2B SaaS. Candidates need hands-on experience deploying AI support platforms at scale and running global teams with P&L ownership.

  Salesforce Service Cloud, Talkdesk, Maven AI, Decagon, Sierra, Intercom Fin

• 29d

  Machine Learning Engineer (AI/ML)

  Remote in Canada

  RemoteFull Time

  

  ClickHouse

  5+ YOECandidates need 5+ years of production software engineering experience and hands-on experience deploying AI/ML models, including inference APIs and vector databases. Applied ML skills in Python (PyTorch, Jupyter) and compute clusters such as Ray or Slurm are required, and ClickHouse experience is a plus.

  PyTorch, Jupyter, Ray, Slurm, ClickHouse, AWS

• 29d

  Deployment Engineer - Toronto

  Toronto, ON

  Full Time

  

  Maxima

  2+ YOECandidates need 2+ years in forward deployed, sales, implementation or solutions engineering, strong communication skills, and proficiency in Go, TypeScript or Python. A bachelor's in engineering is expected, with computer science preferred.

  Communication skills, Accounts payable, Troubleshoot, Sales, Computer science, Go

  29d

  Senior/Staff Software Engineer - Toronto

  Toronto, ON

  Full Time

  

  Maxima

  5+ YOECandidates need 5 or more years building systems at high-growth companies, with strong web development, relational database and distributed systems skills. Maxima also values ownership of product or engineering areas across teams, customer-facing ability and strong communication.

  Go, TypeScript, Python, React, GCP, Kubernetes

  29d

  Founding QA Engineer - Toronto

  Toronto, ON

  Full Time

  

  Maxima

  Candidates need knowledge of TypeScript, React and Playwright, plus experience building or maintaining end-to-end test suites for web applications. A careful eye for edge cases, comfort with AI tools, and strong ownership are also needed.

  Playwright, TypeScript, React, GitHub Actions

  29d

  Forward Deployment Strategist - Toronto

  Toronto, ON

  On-siteFull Time

  

  Maxima

  3+ YOECandidates need 3+ years in customer-facing technical roles like solutions or implementation work, plus experience leading complex enterprise software rollouts. Knowledge of finance systems such as NetSuite, SAP, Oracle or Workday is needed, along with strong communication and project management skills.

  NetSuite, SAP, Oracle, Workday

  29d

  Software Engineer - Toronto

  Toronto, ON

  Full Time

  

  Maxima

  2+ YOECandidates need 2+ years building product at high-growth companies, familiarity with web development, relational databases and distributed systems, and experience with TypeScript, React, Redux or similar frameworks.

  TypeScript, React, Redux

• 29d

  Mid-Market Account Executive

  Toronto, ON

  HybridFull Time

  A

  Accord

  6+ YOEAccord needs 6+ years of enterprise B2B SaaS closing experience, $1M+ quota attainment, and $250K+ ACV wins into Fortune 1000 buyers. Candidates should be strong at executive selling, storytelling, outbound and demo craft.

  Claude

  29d

  Senior Enterprise Customer Success Manager

  Toronto, ON

  HybridFull Time

  A

  Accord

  5+ YOECandidates need 5+ years in customer success, account management or implementation at a B2B SaaS company, with mid-market and enterprise accounts. They need C-suite influence, commercial experience owning NDR/GRR targets, and a track record of change management and building playbooks.

  Sales, Leadership, Onboarding, Change management, Forecasting, Negotiation

8 companies