VP, SmartSimple Client Experience
Remote in CanadaFoundant Technologies Inc
10+ YOECandidates need 10+ years leading enterprise Professional Services and Support teams, plus a record of building consultative delivery models for a technical platform. Experience managing partners, scoping large enterprise deals with Sales, and nonprofit or grants software is strongly preferred.
Coaching, Packaging, Sales, Reporting, Leadership, Change management
Technical Support Engineer
Remote in CanadaFoundant Technologies Inc
5+ YOECandidates need 5+ years in SaaS technical support, including 2+ years on Tier 2/3 escalations. They must troubleshoot complex software independently, know SQL and REST APIs, and be legally eligible to work in the US or Canada.
Jira, Zendesk, Kibana, AppDynamics, Postman, SQL
Account Manager
Remote in CanadaFoundant Technologies Inc
3+ YOECandidates need 3+ years in account management or customer success in SaaS or technology, with a proven record of renewals and upsell results. Familiarity with CRM tools such as Salesforce and legal eligibility to work in Canada or the United States are also required.
Salesforce
Technical Support Representative (Western Canada)
British Columbia +1Foundant Technologies Inc
1+ YOECandidates need a STEM bachelor's degree and 1-2 years of customer-facing technical or SaaS support experience. They need clear communication, solid troubleshooting, and basic knowledge of SQL, HTML/CSS, JavaScript, workflows, integrations and data reports.
Zendesk, SmartSimple, SQL, HTML, CSS, JavaScript