VIP Player Services Lead
Toronto, ONFull Time
Big Viking Games
4+ YOEBig Viking Games needs candidates with 4+ years in VIP, player services, customer experience or retention roles. They must communicate warmly, judge sensitive situations well, use player data to find issues, and be comfortable with AI tools.
Zendesk, Helpshift, Salesforce, HubSpot, Intercom, Jira
Lead Product Manager, Live Games
Toronto, ONFull Time
Big Viking Games
6+ YOECandidates need 6+ years of product management or live-service product experience, ideally owning a live or free-to-play game. They should be strong in data analysis, A/B testing, game economies, monetization and cross-functional leadership, and comfortable using AI tools.
SQL, BI tools, dashboards, product telemetry