Support Engineer (AMER)
Remote in CanadaGitLab: GitLab Duo Agent Platform provides AI agents that automate tasks across the software lifecycle.
Candidates need hands-on Linux systems administration, scripting skills (Ruby or Bash), experience with Git and CI/CD, and strong written and verbal communication with technical and non-technical users. Familiarity with Kubernetes, serverless and DevOps practices is expected.
Zendesk, Git, Linux, Kubernetes, GitLab, strace
Senior Assigned Support Engineer (AMER)
Remote in CanadaGitLab: GitLab Duo Agent Platform provides AI agents that automate tasks across the software lifecycle.
Candidates need strong Linux systems administration skills, hands-on experience with GitLab and CI/CD, and advanced troubleshooting ability for complex multi-layered problems. Scripting in Ruby or Bash, clear technical communication and experience managing customer support cases end to end are also required.
Zendesk, strace, Linux, GitLab, Ruby, Bash