Operate Contact Center as a Service - Technology Specialist
Toronto, ONDeloitte
Candidates need hands-on experience with contact centre platforms such as Talkdesk or Genesys and with ServiceNow or similar CRM tools. They also need technology implementation experience, knowledge of AI-enabled customer service tools, and strong problem-solving and communication skills.
Talkdesk, Genesys, ServiceNow, CCaaS platform, CRM