Manager, Digital Contact Centre
Vaughan, ONWyse Meter Solutions Inc
Candidates need significant hands-on experience deploying virtual agents, chatbots and self-serve IVR, plus proven Contact Centre operations experience. Strong Excel skills and analytical ability are required, and experience with Power BI, NICE CXOne or agentic AI is an asset.
MS Excel, Power BI, NICE CXOne, ACD, WFM