Help Desk Manager
Edmonton, ABYardstick Technologies: Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources.
5+ YOECandidates need 5+ years in IT support, service desk or customer service, plus supervisory or coaching experience and experience training technical teams. They also need strong communication skills, experience with ticketing platforms, and a valid driver's licence; the schedule is flexible and includes on-call rotation.
ticketing platform, service management platform
Service Desk Analyst - Tier 1 (Weekend)
Edmonton, ABYardstick Technologies: Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources.
2+ YOEYardstick Technologies needs candidates with two years of PC hardware and software support experience and one year with networking, servers or telecom. Strong customer service, written and verbal communication, and teamwork skills are required, along with A+ and ITIL certifications.
Windows, Microsoft Office, Active Directory, VPN, VMware, Exchange
Service Desk Analyst - Tier 2
Edmonton, ABYardstick Technologies: Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources.
2+ YOECandidates need post-secondary IT education and at least two years each in IT, Windows Server, Active Directory and help desk work. They must be self-motivated, detail-oriented, good communicators and hold a valid driver's licence.
Windows Server, Active Directory