“IVR” jobs in Canada – Page 4

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• 18d

  Senior Google CCAIP Engineer

  Edmonton, AB

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  19d

  Senior Data Architect

  Ontario

  HybridFull Time

  M

  Miratech

  10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  20d

  Senior Data Architect

  Ontario

  HybridFull Time

  M

  Miratech

  10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  20d

  Senior Data Architect

  Toronto, ON

  HybridFull Time

  M

  Miratech

  10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  22d

  Senior Google CCAIP Engineer

  Remote in Canada

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  23d

  Development & Delivery Lead (CCaaS Platform)

  Toronto, ON

  HybridFull Time

  M

  Miratech

  7+ YOE3+ MgmtMiratech needs candidates with 7+ years in software development, including 3+ years in leadership, and proven hands-on Genesys Cloud CX delivery. They should understand contact centre operations, cloud architecture, multi-vendor delivery, Agile, Scrum or Waterfall, and security and privacy standards.

  Genesys Cloud CX

  23d

  Senior Data Architect

  Toronto, ON

  HybridFull Time

  M

  Miratech

  10+ YOECandidates need 10+ years in enterprise data warehousing and lakehouse work, with 5+ years of hands-on Databricks and Delta Lake experience. They need expert T-SQL and Spark SQL skills, Kimball dimensional modelling, Snowflake integration, and Python/PySpark with orchestration tools.

  Databricks, Delta Lake, Snowflake, Genesys A3S, Verint WFM, SQL Server

  23d

  Senior QA Automation

  Remote in Canada

  RemoteFull Time

  M

  Miratech

  6+ YOECandidates need 6+ years of QA automation experience, including testing Java microservices, hands-on work with Playwright or Cypress, contract and performance testing, and testing complex rule-based systems. Experience with contact center or telephony platforms is a nice-to-have.

  Playwright, Cypress, JUnit, JMeter, Gatling, k6

  23d

  Senior QA Automation

  Toronto, ON

  RemoteFull Time

  M

  Miratech

  6+ YOECandidates need 6+ years of QA automation experience, including testing Java microservices, hands-on work with Playwright or Cypress, contract and performance testing, and testing complex rule-based systems. Experience with contact center or telephony platforms is a nice-to-have.

  Playwright, Cypress, JUnit, JMeter, Gatling, k6

  26d

  Senior Data Architect

  Toronto, ON

  HybridFull Time

  M

  Miratech

  10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

• 19d

  Senior Software Developer — Tolling and Revenue Systems

  Toronto, ON

  Full Time

  

  Arcadis

  7+ YOECandidates need at least seven years of professional software development experience, deep knowledge of C# and .NET Web API, and front-end skills in Angular and TypeScript. Strong SQL Server or Oracle skills, production ownership experience and a Bachelor's degree in Computer Science or equivalent experience are also required.

  GitHub Copilot, SQL Server, Oracle, Angular, TypeScript

  19d

  Senior Software Developer — Tolling and Revenue Systems

  Toronto, ON

  HybridFull Time

  

  Arcadis

  7+ YOECandidates need at least seven years of professional software development experience, deep knowledge of C# and .NET Web API, and front-end skills in Angular and TypeScript. Strong SQL Server or Oracle skills, production ownership experience and a Bachelor's degree in Computer Science or equivalent experience are also required.

  GitHub Copilot, SQL Server, Oracle, Angular, TypeScript

• 19d

  Senior Business Analyst, Contact Centers / Analyste d’affaires senior, centres de contact

  Montréal, QC

  CI

  CallTower Inc

  10+ YOEConnaissance approfondie de Five9, Genesys Cloud, Webex ou PureConnect; Au moins 10 ans en centre de contact et 5 ans en analyse d'affaires; Maîtrise du français et de l'anglais, à l'oral et à l'écrit

  Visio, draw.io, Five9, Genesys Cloud, Webex Contact Center, Genesys PureConnect

• 19d

  CCaaS Solution Designer

  Toronto, ON

  $82/hrContract

  

  Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.

  Candidates need senior experience in solution design or architecture on contact centre platforms such as Genesys Cloud, Genesys Engage, Verint or Amazon Connect. Strong backend integration skills, large-scale financial or insurance contact centre experience and excellent stakeholder communication are required.

  Genesys Cloud, Genesys Engage, Verint, Amazon Connect, Google CCIA

  19d

  Genesys CX Tech Lead

  Toronto, ON

  $80/hrContract

  

  Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.

  Candidates need experience leading CCaaS and contact centre solutions, especially Genesys Cloud CX, and overseeing technical architecture and integrations. They also need Agile or Scrum delivery experience, cloud security and compliance knowledge, and strong communication and stakeholder management skills.

  Genesys Cloud CX

  19d

  Solution Designer - Data Warehouse and Speech AI

  Toronto, ON

  $80/hrContract

  

  Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.

  Candidates need experience with Speech AI or conversational AI, data warehouse design and ETL, and contact centre integrations and APIs. They also need hands-on technical leadership through implementation and an understanding of security, privacy and data-retention rules.

  Data warehouse, Reporting, Data modelling, Data engineering, Leadership, Data warehousing

• 19d

  Senior Developer/CCaaS Consultant

  Toronto, ON

  Contract

  

  Querentia Inc.

  6+ YOECandidates need 6 to 10+ years of software development experience, with 3+ years on Amazon Connect and hands-on Genesys migration work. Strong Node.js, Python or Java skills, AWS knowledge and telephony fundamentals are required.

  Amazon Connect, Genesys, AWS Lambda, AWS Lex, DynamoDB, S3

  19d

  Five9 Configurator

  Remote in Canada

  RemoteContract

  

  Querentia Inc.

  Candidates need strong hands-on Five9 configuration experience, especially with Agent Assist AI. They should also have advanced IVR and routing skills, CRM integration experience, and solid telephony troubleshooting knowledge.

  Five9 Studio, Five9 Admin Console, Salesforce, ServiceNow, Zendesk, OpenSearch

• 19d

  Senior Full Stack Engineer

  Remote in Canada

  $100k–$140k/yrRemoteFull Time

  V

  Viamo

  Candidates need many years of full stack web application experience, skill in building scalable, well-documented APIs, and a good balance of speed and quality. Experience with LLMs, speech technology, telephony or IVR is a strong asset.

  Python, PHP/Laravel, Vue.js, TypeScript, Docker, Redis

• 23d

  Genesys Application Support Specialist

  Vancouver, BC

  $42.70–$45.99/hrContract

  

  Randstad Canada

  5+ YOECandidates need 5+ years of contact center application support, deep Genesys Cloud expertise, and working knowledge of Verint or NICE. They also need formal ITIL incident, problem, change and release experience and strong communication skills.

  Genesys Cloud, Verint, NICE

• 24d

  Senior Clinical Scientist - Oncology - Home Based

  Burlington, ON +1

  RemoteFull Time

  IU

  ICR United States USA

  5+ YOECandidates need a life sciences degree with 5 to 7+ years of clinical research experience, including at least 2 years as a lead clinical scientist. Medical monitoring and oncology experience are required, along with strong Excel, PowerPoint and communication skills.

  Excel, SPECTRUM, EDC

• 24d

  Manager, Digital Contact Centre

  Vaughan, ON

  

  Wyse Meter Solutions Inc

  Candidates need significant hands-on experience deploying virtual agents, chatbots and self-serve IVR, plus proven Contact Centre operations experience. Strong Excel skills and analytical ability are required, and experience with Power BI, NICE CXOne or agentic AI is an asset.

  MS Excel, Power BI, NICE CXOne, ACD, WFM

• 27d

  Voice Actor - Fully Remote | Upto $150/hr

  Toronto, ON

  $50–$150/hr

  

  Mercor

  Candidates need to be native Canadian French speakers based in Canada with neutral international French. They need proven voice acting, narration or broadcasting experience and a professional-quality recording setup.

  Audacity, Adobe Audition, Reaper, microphone, pop filter

  27d

  Canadian French Voice Actor - TTS

  Toronto, ON

  $50–$150/hr

  

  Mercor

  Candidates need to be native Canadian French speakers based in Canada with a neutral international French accent. They need proven voice acting, narration, dubbing or podcasting experience, a quality home recording setup, and availability for 5 to 10 hours a week.

  Audacity, Adobe Audition, Reaper

10 companies