Quality Analyst
Edmonton, AB +1N
NRG
2+ YOECandidates need a bachelor's degree or equivalent experience, plus two or more years in quality assurance, contact centre or customer care work. Strong analytical, organizational and communication skills are required.
Cresta, NICE, Verint, CallMiner
Customer Experience Analyst
Edmonton, ABN
NRG
2+ YOECandidates need at least 2 years of professional customer service experience, a bachelor's degree or diploma (business or communications preferred), and exceptional verbal and written communication skills. Knowledge of Alberta utilities regulations, strong Excel skills, and the ability to work under pressure are also required.
Excel, SAP, Salesforce, CxOne, social media platforms