Principal AI Solutions Architect, Customer Success
OntarioRemoteFull Time
US
United States - Genesys Cloud Services, Inc.
10+ YOECandidates need over 10 years of commercial CCaaS, routing and bot experience and over 6 years building bots on Google Dialogflow or Amazon Lex, including webhook development. They must work US hours, understand generative and agentic AI, and communicate clearly with clients in English.
Google Dialogflow, Amazon Lex, Genesys Cloud, IVR platform, Logs and reporting tools