Incident & Escalation Lead- Enterprise Customers
Remote in CanadaRemote
GitLab: GitLab Duo Agent Platform provides AI agents that automate tasks across the software lifecycle.
Candidates need enterprise support, customer success, or incident and escalation experience at a B2B SaaS or enterprise software company. They must communicate clearly with executives, stay calm under pressure, and be available for on-call coverage.
Zendesk, Salesforce, Slack, PagerDuty