“Contact-centre systems” jobs in Canada

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• 29m

  Manager, Member Journey Orchestration & Relations Strategy

  Toronto, ON

  Full Time

  

  Ontario Teachers' Pension Plan Board

  Candidates need a university degree or equivalent, advanced journey mapping and service blueprinting skills, and significant experience in member or customer experience. Strong people leadership, systems thinking, analytics, facilitation and knowledge of responsible AI and privacy are also required.

  CRM, IVR, Virtual assistants, Digital platforms, Contact-centre systems

• 4d

  Client Scam Intervention Specialist | Evening Shift (2:00 PM-10:00 PM)

  Ontario

  

  Scotiabank

  Candidates need strong English communication (French is an asset), sharp judgment, and attention to detail. Experience in fraud, banking, client service or a contact centre is preferred, along with the ability to work with several systems at once.

  Windows-based applications

• 7d

  Quality Assurance and Continuous Improvement Coordinator

  Montréal, QC

  $25/hrContract

  

  Randstad Canada

  Candidates need a background in QA, customer operations, contact-centre support or process improvement. Fluent English and French, a track record of removing manual work, and strong spreadsheet and data analysis skills are required.

  Genesys Cloud, Salesforce, Power BI, Power Automate

• 10d

  Administrative Support IV - Technology and Innovation, Health Link

  Calgary, AB

  Full Time

  

  Primary Care Alberta

  3+ YOECandidates need some post-secondary education, three years of recent contact-centre or service-desk experience, and at least one year supporting enterprise applications. Intermediate Excel, ticketing-system experience such as ServiceNow, and strong communication and documentation skills are also required.

  ServiceNow, IMS, Microsoft Excel, Microsoft 365, SharePoint Online, Genesys Cloud

  13d

  Administrative Support IV- Technology and Navigation, Health Link

  Calgary, AB

  Full Time

  

  Primary Care Alberta

  3+ YOECandidates need some post-secondary education and at least three years of recent contact-centre, service desk or technology support experience. Intermediate Excel skills, ticketing system experience such as ServiceNow, and strong communication and attention to detail are required.

  ServiceNow, IMS, Microsoft Excel, Genesys Cloud, Connect Care, SharePoint Online

• 14d

  BI Developer

  Toronto, ON

  

  Sunwing Vacations Group

  3+ YOECandidates need at least 3 years of BI or data analytics experience and a related bachelor's degree. Strong Power BI, SQL, Snowflake and Python skills are required, along with data warehouse design and communication skills.

  Power BI, Snowflake, Microsoft Fabric, Python, SQL, Microsoft Copilot

• 26d

  Team Lead, Consumer Proposal Inquiries

  Ontario

  Hybrid

  FD

  Farber Debt Solutions

  Candidates need a college diploma or equivalent experience, prior supervisory or coaching experience, and customer service or contact centre background. Insolvency or consumer proposal experience is strongly preferred, along with strong communication and Microsoft Office skills.

  Microsoft Office

• 27d

  Licensed Sales Broker

  Windsor, ON

  HybridFull Time

  HI

  HUB International Canada Holding Limited

  2+ YOECandidates need a valid RIBO licence or eligibility for one, 2 to 5 years of insurance sales experience (preferably personal lines), and a proven record of meeting targets. Strong communication, computer skills and calm handling of a high-volume environment are required.

  quoting systems

  27d

  Licensed Service Broker

  Windsor, ON

  HybridFull Time

  HI

  HUB International Canada Holding Limited

  2+ YOECandidates need a valid RIBO licence, or an Alberta insurance broker licence and eligibility for RIBO, plus 2 to 5 years of insurance sales or service experience. Strong personal lines knowledge, customer service skills, multitasking in a contact centre, and bilingual English and French are an asset.

  Insurer portals, CRM systems, Policy management platforms

• 27d

  Loyalty Lead Coordinator

  Montréal, QC +2

  Full Time

  C5

  Company 58 - Manulife Bank of Canada

  Candidates need a college diploma or equivalent experience in administration, operations, customer service, lending or financial services. Strong organization, accuracy, multi-system skills, and full French and English bilingualism are required, and mortgage or servicing experience is an asset.

  Workflow queues, Shared inboxes, Document management systems

• 1mo

  Business Analyst

  Thornhill, ON

  CC

  CAA Club Group

  3+ YOECandidates need a bachelor's degree in a business or technical discipline and at least 3 years of business analysis experience, ideally in insurance or digital products. Agile, requirements documentation and clear communication with technical and executive audiences are essential.

  Jira, Confluence, Azure DevOps, Microsoft Power Platform, Auth0

9 companies