Head of Retention, DTC Subscription
Ottawa, ONKittySpout
5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. Hands-on Klaviyo and Loop (or similar) experience, team and agency leadership, strong cohort and churn analysis, and fluent English are required.
Klaviyo, Loop, Shopify, Amazon, Chewy
Head of Retention & Customer Experience
Ottawa, ONKittySpout
5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. They need hands-on experience with Klaviyo or similar and Loop or a similar subscription platform, strong cohort and churn analysis, and experience leading a team and agencies.
Klaviyo, Loop, Shopify, Amazon, Chewy
Director of Retention & Lifecycle
Ottawa, ONKittySpout
5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. They should be hands-on with Klaviyo and Loop, skilled at reading cohort and churn data, experienced in leading teams and agencies, and fluent in English.
Klaviyo, Loop, Shopify, Amazon, Chewy
Head of Lifecycle & Customer Experience
Ottawa, ONKittySpout
5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. They need hands-on Klaviyo and Loop experience, a record of leading teams and agencies, and fluent English.
Klaviyo, Loop, Shopify, Amazon, Chewy
Head of Retention & CX, DTC Ecommerce
Ottawa, ONKittySpout
5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. Hands-on experience with Klaviyo and Loop (or similar), leading a retention and customer experience team, and managing agencies is required, along with fluent English.
Klaviyo, Loop, Shopify, Amazon, Chewy