Contact Center & Call Quality Coordinator - Canada based role
Calgary, ABSMART Technologies
2+ YOECandidates need 2 to 5 years of experience in a contact center, customer service, quality assurance, training, or operations setting, ideally with outsourced teams. Strong analytical, reporting, communication, and organizational skills are required.
Excel, PowerPoint, QA platforms, CRM systems, Workforce management tools, Reporting dashboards