“CX” jobs in Canada – Page 2

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• 18d

  Genesys CX Tech Lead

  Toronto, ON

  $80/hrContract

  

  Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.

  Candidates need experience leading CCaaS and contact centre solutions, especially Genesys Cloud CX, and overseeing technical architecture and integrations. They also need Agile or Scrum delivery experience, cloud security and compliance knowledge, and strong communication and stakeholder management skills.

  Genesys Cloud CX

• 18d

  Manager, CX Accreditations

  Montréal, QC

  AC

  Airports Council International

  7+ YOECandidates need a university degree in Business Administration, Marketing or a related field, at least 7 years of customer experience or airport operations experience, and fluent English. Airport industry background, a CCXP certification and willingness to travel internationally are assets.

  Jetpack

• 22d

  Staff Program Manager, CX Operations & Programs

  Remote in Canada

  RemoteFull Time

  

  1Password

  6+ YOECandidates need 6+ years in program management, operations or a related field, including customer-focused programs. They need to lead complex cross-functional initiatives, influence without formal authority, and communicate clearly with executives. Experience using AI tools to improve planning and workflows is required.

  Asana, Notion

• 26d

  Bilingual CX Agent - AI Trainer

  Toronto, ON

  $30/hr

  

  Mercor

  Candidates need to be native or fluent French Canadian speakers who can make clear phone calls with good audio quality. They must be available to start immediately and reliable for the full 3-day commitment.

  Bilingualism, Research, Work independently

  27d

  Bilingual CX Agent - Fully Remote | Upto $30/hr

  Toronto, ON

  $30/hr

  

  Mercor

  Candidates need native or fluent French Canadian speech, clear phone audio quality, and immediate availability. They must be reliable for the full 3-day commitment.

  Bilingualism, Research, Work independently

  27d

  French Canadian Linguist - CX Tester

  Toronto, ON

  $30/hr

  

  Mercor

  Mercor needs a native or fluent French Canadian speaker who can make clear phone calls with good audio quality. The candidate must be available to start immediately and reliable for the 3-day commitment.

  Research, Work independently

• 27d

  Genesys Cloud CX Technical Lead

  Toronto, ON

  Full Time

  

  CGI

  Candidates need specialized expertise in Genesys, CCaaS development and Microsoft Azure. Strong leadership and stakeholder management skills are needed to deliver solutions on schedule.

  Genesys Cloud CX, Microsoft Azure

• 28d

  Primary Worker / Kimisinaw (CX-02): Correctional Officer II

  Edmonton, AB +5

  CS

  Correctional Service Canada

  Candidates need enhanced reliability clearance, an unrestricted driver's licence, and completion of the Correctional Training Program and Women Centered Training. Strong communication, security judgment and willingness to work shifts, weekends and statutory holidays are expected.

  Vehicle

  28d

  Correctional Officer II - Healing Lodges (CX-02)

  Maskwacis, AB +1

  CS

  Correctional Service Canada

  Candidates need an understanding of Indigenous life, strong communication and documentation skills, and the ability to work shifts. They must hold Enhanced Reliability Status, a valid unrestricted driver's licence, pass a Health Canada medical evaluation, and complete the Correctional Training Program.

  Case management, Collaboration, Document evidence, Decision making, CSC, First Aid

• 29d

  Commercial and CX Graduate Associate - Calgary

  Calgary, AB

  SG

  S&P Global

  Candidates need a BSc or BA degree or equivalent, fluent English, strong presentation and communication skills, Excel and Microsoft Office skills, and an interest in financial and commodity markets. The posting also values strong AI skills.

  Excel, Microsoft Office, CRM systems, Platts, CERA, HORIZON

• 29d

  Director, Delivery CX AI

  Toronto, ON +5

  $150k–$190k/yrRemoteFull Time

  

  TELUS Digital

  10+ YOE4+ MgmtCandidates need 10+ years in technology and 4+ years in senior leadership in consulting or agency settings. They need hands-on experience with contact center platforms, working knowledge of AI in customer experience, and a record of managing large client accounts and recovering troubled programs.

  Genesys, Amazon Connect, Zendesk, Google, Five9, ElevenLabs

• 1mo

  Commercial and CX Graduate Associate - Calgary

  Calgary, AB

  Full Time

  IM

  IHS MARKIT CANADA ULC

  Candidates need a BSc or BA degree or equivalent, the right to work in Canada, and fluent English. Strong presentation skills, Excel and Microsoft Office skills, and AI tool knowledge are required, along with interest in financial and commodity markets.

  Excel, Microsoft Office, CRM systems, Platts, CERA, Horizons

• 1mo

  Senior Programmable Voice Engineer (CX Platform)

  Toronto, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, deep hands-on work with FreeSWITCH or Kamailio, and expert Java and Spring Boot skills. Strong knowledge of SIP, RTP and WebRTC, plus clear communication skills, is also required.

  FreeSWITCH, Kamailio, Java, Spring Boot, PostgreSQL, Kafka

• 1mo

  Data Science Chief Expert, CX

  Montréal, QC

  Full Time

  S

  SAP

  10+ YOESAP requires a Master's or PhD in a quantitative field and 10+ years of applied machine learning or semantic data experience. Candidates need production Python and SQL skills, cloud data platform experience, and hands-on knowledge of SAP data models and ontology standards.

  Databricks, SAP Datasphere, SAP HANA Cloud, PyTorch, TensorFlow, scikit-learn

• 1mo

  Sr. CX Strategist

  Ontario +2

  RemoteFull Time

  

  Avigilon Corporation

  5+ YOECandidates need 5+ years in customer experience, strategy, service design or UX, plus proven skill in service blueprinting and journey mapping. Strong storytelling, enterprise Quote-to-Cash and CRM knowledge, and the ability to align senior leaders are expected.

  Visio, Lucidchart, Salesforce, SAP, ServiceNow, Planview

• 1mo

  CX Intelligence Analyst

  Toronto, ON

  Full Time

  

  Porter Airlines Inc.

  1+ YOEPorter Airlines needs candidates with a bachelor's degree, 1 to 3 years of analytics experience, and working knowledge of SQL and Google Analytics. Candidates also need dashboard or BI reporting skills and the ability to turn data into clear recommendations.

  Google Analytics, Mixpanel, Qualtrics, Medallia, SQL, Tableau

• 1mo

  Digital CX Lead

  Toronto, ON

  Full Time

  C3

  CAN - 3032 Takeda Canada Inc.

  7+ YOECandidates need a bachelor's degree, 7+ years of digital engagement, CRM or marketing technology experience in pharmaceutical or life sciences, and knowledge of privacy, consent and local content rules such as PAAB.

  TakedaConnect, Content Hub, AssembleIQ, CRM platforms, MarTech platforms

• 1mo

  Bilingual CX Specialist

  Quebec

  RemoteFull Time

  SI

  Sym-Tech Inc.

  3+ YOECandidates need at least 3 years of customer service experience, fluent French and English, and strong problem-solving and conflict-resolution skills. Proficiency in MS Office is required, and CRM experience is an asset.

  MS Office, CRM

  1mo

  Bilingual CX Specialist

  Quebec

  RemoteFull Time

  SI

  Sym-Tech Inc.

  3+ YOECandidates need at least 3 years of customer service experience, fluent French and English, and strong problem-solving and conflict-resolution skills. Proficiency in MS Office is required, and CRM experience is an asset.

  MS Office, CRM

• 1mo

  Director, CX Business Systems

  Toronto, ON

  $190k–$240k/yr

  

  Braze

  15+ YOE5+ MgmtBraze needs a candidate with 15+ years in business systems, at least 5 in CX systems leadership, and hands-on experience with Salesforce Service Cloud and CX tools such as Gainsight. Candidates must show strong stakeholder management and practical experience deploying AI in CX or GTM settings.

  Salesforce Service Cloud, Salesforce Experience Cloud, Gainsight, Certinia, RocketLane, SupportLogic

• 2d

  Senior Digital Copywriter

  Toronto, ON

  Contract

  HC

  Havas CX Canada

  5+ YOECandidates need 5+ years of digital or UX copywriting in an agency, client or consulting setting, plus a portfolio of innovative user-centred work. Strong written and verbal communication, attention to detail and experience with multidisciplinary teams are required.

  Microsoft Word, Google Docs, Keynote, PowerPoint, Figma, FigJam

  2d

  Engagement Manager

  Toronto, ON

  Full Time

  HC

  Havas CX Canada

  5+ YOEEnverta Digital needs candidates with 5 to 8+ years in digital, CRM, martech or consulting, strong client-facing delivery experience and a working understanding of CRM and marketing automation platforms and how they integrate. Candidates must also be comfortable in fast-paced agency environments and bring excellent communication and stakeholder management skills.

  Salesforce, Adobe, Microsoft 365, Google Workspace, Braze

  2d

  Director of User Experience

  Toronto, ON

  Contract

  HC

  Havas CX Canada

  10+ YOECandidates need 10+ years of UX design experience, ideally in an agency, with experience leading complex engagements and managing or mentoring designers. They must have strong research, client presentation and workshop skills, proficiency in Figma, and a portfolio of shipped digital experiences.

  Figma

  2d

  Director of Marketing Technology

  Toronto, ON

  Full Time

  HC

  Havas CX Canada

  5+ YOECandidates need 5+ years in MarTech, Salesforce, CRM or customer engagement platforms, with hands-on implementation experience and experience leading technical delivery teams. Strong troubleshooting, requirements translation and stakeholder skills are essential.

  Salesforce Marketing Cloud Engagement, Salesforce Data Cloud, Adobe Journey Optimizer, Adobe Experience Platform, Microsoft Dynamics 365 Customer Insights - Journeys, SQL

17 companies