Mid-Market Onboarding Lead
CanadaCanada Job Posts
5+ YOE2+ MgmtCandidates need 5+ years in hotel operations or hospitality technology and 2+ years managing customer-facing onboarding or implementation teams. They must have led multi-property PMS implementations and understand North American hotel operations. Strong consultative communication, project management and comfort with dashboards, Salesforce and AI tools are also required.
Salesforce, Oracle Opera, Dashboards
Customer Recovery Team - Manager
CanadaCanada Job Posts
5+ YOE2+ MgmtCandidates need 5+ years in customer success, retention or post-sales operations in B2B SaaS, and at least 2 years of people management or lead experience. Significant hotel or resort operations experience, strong de-escalation skills, and comfort with AI tools, Salesforce and CRM hygiene are also needed.
Salesforce, Zendesk