“Contact Manager” jobs in Canada

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• 10d

  Operations Manager - Contact Centres

  Dorval, QC

  Full Time

  

  Air Canada: Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation…

  Candidates need demonstrated leadership and coaching experience in a fast-paced customer service setting, plus strong problem-solving, communication and conflict resolution skills. A bachelor's degree, airline or call centre knowledge, labour relations experience and bilingualism are assets.

  Microsoft Office, Word, Excel, Outlook

  17d

  Operations Manager - Contact Centres - Temporary

  Dorval, QC

  Full Time

  

  Air Canada: Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation…

  Candidates need proven leadership and coaching experience in a fast-paced customer service environment, strong problem-solving and communication skills, and Microsoft Office skills. Airline or call centre knowledge, a bachelor's degree and labour relations experience are assets.

  Microsoft Word, Microsoft Excel, Microsoft Outlook

• 18d

  Senior Regional Insurance Manager Contact Centre

  Toronto, ON

  

  Scotiabank

  7+ YOEScotiabank needs candidates with 7+ years of sales experience in financial services, strong sales coaching and relationship management skills, and a solid grasp of insurance and financial planning. A bachelor's degree or equivalent experience is required.

  Sales, Coaching, Presentation skills, Leadership, Regulatory compliance, Anti-money laundering

• 1mo

  Senior Manager, Contact Center - Escalations

  Mississauga, ON

  Full Time

  WC

  Wal-Mart Canada Corp

  Candidates need strong people leadership, excellent written and verbal communication, and the ability to manage several complex priorities at once. They should balance customer advocacy with policy and risk, and feel confident briefing senior and executive leaders. The posting states a minimum age of 16.

  Leadership, Communication skills

  1mo

  Manager, Contact Center - QA & Operations Excellence

  Mississauga, ON

  Full Time

  WC

  Wal-Mart Canada Corp

  Wal-Mart Canada Corp needs candidates with experience managing third-party vendor relationships and holding partners to quality and service commitments. Candidates also need strong data analysis skills and experience with reporting tools, quality monitoring systems and performance analytics.

  Quality monitoring systems, Reporting tools

• 1mo

  Operations Manager (Contact Centre)

  Toronto, ON

  Full Time

  T

  Teleperformance

  Teleperformance needs candidates with strong business acumen in customer operations, proven stakeholder and client engagement experience, and the ability to analyze performance metrics. Strong coaching, communication, and presentation skills are also required.

  Excel

• 18d

  Manager, Digital Contact Centre

  Vaughan, ON

  

  Wyse Meter Solutions Inc

  Candidates need significant hands-on experience deploying virtual agents, chatbots and self-serve IVR, plus proven Contact Centre operations experience. Strong Excel skills and analytical ability are required, and experience with Power BI, NICE CXOne or agentic AI is an asset.

  MS Excel, Power BI, NICE CXOne, ACD, WFM

• 29d

  Contact Center Manager

  Canada

  Full Time

  TC

  TP Canada

  3+ YOE3+ MgmtCandidates need at least 3 years of management experience in an inbound or outbound contact center, plus a bachelor's degree or equivalent contact center or business experience. Strong leadership, decision-making, problem-solving and communication skills are required, and English fluency is essential.

  Customer service, Strategic planning, Regulatory compliance, Management department processes, Process improvement, Sales

• 1mo

  Senior Manager, Global Contact Centre, Deloitte Global Technology

  Toronto, ON

  

  Deloitte

  15+ YOECandidates need 15+ years of technology delivery experience, including leading large complex programs, and experience with ServiceNow ITSM and contact centre technology. They also need strong stakeholder management, executive communication, analytical and planning skills, and knowledge of Agile, Waterfall and Hybrid delivery.

  Genesys Cloud CX, ServiceNow

  1mo

  Digital AI Performance Manager, Deloitte Global Contact Center

  Toronto, ON

  

  Deloitte

  5+ YOECandidates need experience in contact center operations, quality assurance, customer experience or digital channel management, plus strong data analysis and communication skills. Experience with chatbots, conversational AI or platforms such as Genesys Cloud and ServiceNow is preferred.

  Genesys Cloud, ServiceNow, speech analytics platforms, QA automation tools

• 1mo

  Contact Center Manager

  Sydney, NS

  Full Time

  

  MCI Careers

  3+ YOE3+ MgmtCandidates need 3+ years in a contact center leadership role, ideally in BPO, and proven experience leading large teams. Strong knowledge of contact center metrics and tools, plus excellent leadership and communication skills, are required. A Bachelor's degree is preferred and international client experience is an asset.

  Contact center tools

  1mo

  Contact Center Client Services Manager

  Sydney, NS

  Full Time

  

  MCI Careers

  3+ YOECandidates need 3+ years of client services or account management in a BPO or contact center, strong relationship and communication skills, and the ability to analyze data and present insights to clients. Familiarity with CRM tools and reporting platforms is expected, and a bachelor's degree in business or communications is preferred.

  CRM tools, reporting platforms

  1mo

  Contact Center Quality Assurance Manager

  Sydney, NS

  Full Time

  

  MCI Careers

  3+ YOE3+ MgmtCandidates need 3+ years of QA leadership in a BPO or contact center, strong analytical and coaching skills, and experience with QA software, CRM systems and reporting tools. A bachelor's degree and Six Sigma or quality certifications are preferred.

  QA software, CRM systems, Reporting tools

• 24d

  Manager, Technical HCM Contact Center / Gestionnaire, Centre de contact technique HCM

  Etobicoke, ON +2

  A

  ADP

  5+ YOE2+ MgmtMinimum de 5 ans en gestion du capital humain ou systèmes RH; Minimum de 2 ans de leadership en centre d'appels ou soutien informatique; Connaissance des intégrations, API et gestion des données

  ADP Workforce Now

• 6d

  Assistant Manager, Business Support – Canada Contact Centre, Bank & Affinity

  Montréal, QC +2

  Full Time

  C1

  Company 1 - The Manufacturers Life Insurance Company

  Candidates need a bachelor's degree in business or a related field, or equivalent experience. Strong analytical, reporting, storytelling and communication skills are required, along with experience handling escalations and continuous improvement. Bilingual English and French is an asset, and fluent French is required for Quebec-based hires.

• 13d

  Manager, Talent Attraction & Recruitment Innovation – Contact Centre

  Laval, QC

  Full Time

  NC

  NQX Canada

  Candidates need a degree in HR, marketing, business or a related field, plus hands-on full-cycle recruiting experience, ideally in a contact centre. They should have experience with digital recruiting channels, AI-enabled recruiting tools and data analytics.

  recruitment platforms, sourcing tools, AI-enabled recruitment tools, social media platforms, digital advertising platforms

• 5d

  Contact Centre Representative (Credit Counsellor, Client Account Management)

  Toronto, ON

  Full Time

  

  Canadian Imperial Bank of Commerce (Canada): C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des…

  Candidates need strong client engagement and problem-solving skills, the ability to capture accurate information across several systems while on calls, and comfort in a metrics-driven, fast-paced environment. Remote work requires a secure room and a wired internet connection of at least 15 Mbps download and 10 Mbps upload.

  multiple CIBC systems

  9d

  Contact Centre Representative (Credit Counsellor, Client Account Management)

  Vancouver, BC

  Full Time

  

  Canadian Imperial Bank of Commerce (Canada): C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des…

  Candidates need strong phone and client-service skills, the ability to multitask across several systems, and a commitment to flexible shifts including evenings and weekends. Remote work requires a secure private workspace and a wired internet connection with minimum 15 Mbps download and 10 Mbps upload.

  Client relationship management, Work independently, Cash handling, Answer incoming calls, Problem solving, Reporting

• 1mo

  Strategic Segment & Customer Marketing Manager

  Milton, ON

  PC

  Phoenix Contact Ltd

  5+ YOECandidates need a bachelor's degree in marketing and 5 to 8 years of progressive B2B marketing experience in industrial or technical sectors. They must show success with segment, solution or ABM marketing and explain complex technology in business terms.

  CRM, Marketing automation

• 27d

  Principal Product Manager - Vertical Partnerships

  Ontario

  RemoteFull Time

  

  Constant Contact

  8+ YOEConstant Contact needs 8+ years of product management experience, ideally in B2B, SaaS or partner-integration products. Candidates should be comfortable with APIs and integrations, have launched products with partners, and lead cross-functional work through influence.

  Constant Contact, Vertical markets, Onboarding, Content creation, Sales, Customer service

14 companies