Premium Support Advisor (Portuguese Speaking)
Toronto, ONDocebo: Imprint: https://www.docebo.com/company/imprint/
3+ YOECandidates need 3.5+ years of technical support experience in SaaS, a Bachelor's degree in Computer Science, IT or equivalent experience, and strong problem-solving skills. Fluency in Portuguese and English and experience with Zendesk, Salesforce, JIRA and Slack are required.
Zendesk, Salesforce, JIRA, Slack
Technical Support Analyst, Tier 1
Toronto, ONDocebo: Imprint: https://www.docebo.com/company/imprint/
Candidates need a solid background in technical customer support, ideally in a fast-paced SaaS, cloud or enterprise software company. Strong written and verbal communication, diagnostic skills, and calm under pressure during busy periods are required.
Zendesk, Salesforce Service Cloud, Jira, CRM tools, Learning Management System