As of November 7, 2026, Jobsy lists 17 product support specialist jobs in Canada. The median advertised pay is $65,000 a year (from 5 postings). The most active employers are Thales DIS CPL Canada, Inc, Thales and Beacon Software. Skills often requested: communication skills, technical support, customer service and problem solving.
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Pigment
2+ YOEPigment needs candidates with 2+ years in application support, SaaS technical support, support or product operations, customer operations, or FP&A. Strong written and verbal communication, detail-oriented work, and the ability to learn new software quickly are essential.
Snowflake, Financial planning, Customer experience, Troubleshoot, Customer relations, Deliver outstanding service
Bilingual Source
3+ YOECandidates need post-secondary education in electronics, mechatronics, computer engineering or a related field, plus 3 or more years in product support, engineering or field service. Strong French communication and analytical skills are required, with industrial automation experience as an asset.
Bilingualism, Documentation, Provide training, Troubleshooting, Technical support, Process improvement
SurveyMonkey
1+ YOECandidates need at least one year of customer-facing experience, ideally in internet, technology or e-commerce. They also need strong written and spoken communication, critical thinking, quick learning and flexibility to work across varying shift times.
Market research, Research, Customer service, Business intelligence, Problem solving, Critical thinking
Beacon Software
2+ YOECandidates need 2+ years of customer support experience at a SaaS company, clear structured writing, strong root-cause thinking and comfort with AI tools. Live chat experience and WordPress back-end skills are nice to have.
Buzz, WordPress
Weidmuller Ltd: With nearly 50 years in Canada and headquarters in Markham, Ontario, the company provides strong national support through technical expertise,…
Candidates need a bachelor's degree, diploma or equivalent experience in mechatronics, electrical, mechanical or software engineering, plus industrial control or automation experience. Programming skills in ANSI C, Structured Text, Ladder Diagram, Python, Node-Red or Codesys are an asset.
Codesys, Node-RED, Python, ANSI C
Affirm: Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email.
2+ YOECandidates need fluency in French and English, a bachelor's degree or equivalent experience, and 2+ years in tech, e-commerce, SaaS or similar roles. Strong writing, troubleshooting ability and the capacity to handle high request volumes are essential.
Shopify, WooCommerce
Norsat International Inc.: Norsat International, founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio and…
1+ YOECandidates need a diploma or degree in electronics, electrical engineering technology or telecommunications, plus at least one year of technical support or electronics troubleshooting experience. Hands-on use of RF test equipment and strong communication skills are required.
Spectrum analyzer, Oscilloscope, Signal generator, Support ticketing system
Thales
2+ YOECandidates need a degree or equivalent hands-on experience, strong Linux/RHEL, networking and database skills, and at least two years in technical or product support of security, database or enterprise software. Strong customer-facing communication is essential.
VMware, Active Directory, MongoDB, PostgreSQL, MySQL, Oracle
Thales
5+ YOEThales needs candidates with at least 5 years of high-level technical support and 2 years working with security or network products. They should know TCP/IP, HTTP, firewalls, Linux and Unix, and relational databases, and communicate clearly in English.
Imperva, Linux, Unix, MsSQL, Oracle, MySQL
JDI
Candidates need proven experience delivering digital products with agile methods and working with web development teams. Strong organization, attention to detail and a college degree or equivalent experience are required; Magento or Adobe Commerce experience is preferred.
Magento, Adobe Commerce
Viv Technologies Inc.
1+ YOECandidates need at least one year of relevant work or co-op experience, with IT or technical support and service desk experience strongly preferred. A bachelor's degree in IT or computer engineering is preferred, along with strong communication and analytical skills.
Customer service, Debugging, Problem solving, Communication skills, Technical support, Computer technology
Jobber: The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and…
1+ YOECandidates need about one year of contact centre experience, which is preferred. They should be quick problem solvers, clear on the phone, skilled at written replies, comfortable with cloud software and able to touch type.
Cloud-based software, Phone system, Email
The median advertised pay is $65,000 a year, across 5 postings that list pay. The lowest quarter pays under $58,802 and the top quarter over $67,496.
Thales DIS CPL Canada, Inc (4), Thales (2), Beacon Software (1), Bilingual Source (1) and JDI (1).
Postings most often mention communication skills, technical support, customer service, problem solving, troubleshoot, python, sales and mysql.
13 companies