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GC AI
3+ YOECandidates need 3-7 years in B2B SaaS customer success or a similar customer-facing role, with experience owning onboarding, adoption and renewals. Strong presentation skills, data-driven renewal narratives and comfort explaining technical products to non-technical users are also required.
Attention to detail, Onboarding, Sales, Workflow, Research, Stakeholder management
Ribbon AI
3+ YOERibbon AI needs candidates with 3+ years of B2B SaaS customer success, account management, implementation or similar customer-facing experience. They must build trusted relationships, stay organized across many accounts and drive renewals and retention.
Zip
8+ YOECandidates need 8+ years in customer success, account management or strategic consulting, ideally in B2B SaaS, plus at least one year in an implementation role. Procurement, sourcing or vendor management experience and familiarity with procurement or ERP systems are strongly valued.
Netsuite, Coupa, Workday, JIRA, ServiceNow
Heidi
3+ YOECandidates need 3-5 years in customer success or account management at a B2B SaaS company, ideally with mid-market accounts. Strong relationship skills with senior stakeholders, data analysis, and experience with pilots, QBRs and renewal targets are required.
HubSpot, Omni, Canva, Figma
Rival Technologies
3+ YOERival Technologies needs 3+ years in account management or customer success, ideally in B2B SaaS, plus strong written and verbal communication. Candidates should be detail-oriented, comfortable with Excel and AI tools, and calm under pressure.
Excel, AI tools
Recharge
Candidates need SaaS account management experience with retention and adoption accountability, plus technical aptitude with APIs and integrations. eCommerce and Shopify experience is strongly preferred, along with comfort using Salesforce or Looker.
Salesforce, Looker
7 companies