Senior Director, Customer Operations Delivery
Woodbridge, ONFull Time
EC
ETR Concession Company Limited
10+ YOE5+ MgmtCandidates need a bachelor's degree, with an MBA or advanced degree preferred, and at least 10 years of leadership experience, including 5 at director level or above. Strong experience in contact centres, workforce optimization, financial management and unionized environments is required; bilingual English and French is an asset.
Regulatory compliance, Customer service, Leadership, Customer experience, Change management, Forecasting