“telephony platforms” jobs in Canada – Page 2

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• 1d

  IT – PM III

  Toronto, ON

  $57.90–$65.56/hrContract

  

  Randstad Canada

  5+ YOECandidates need 5+ years leading enterprise IT projects, prior work at a Tier-1 Canadian bank or large financial institution, and proven call centre or telephony migration delivery. They also need executive communication skills; a PMP or Agile/Scrum experience is a plus.

  Decision making, Project management, Call-centre technologies, Communication skills, Reporting, Leadership

• 2d

  Community Resource Specialist

  Edmonton, AB

  

  CMHA Edmonton

  1+ YOECandidates need a post-secondary certificate or degree in a related field, or equivalent experience, and at least 1 year in a non-profit or client-focused environment. They must be able to obtain a clear Police Information Check with Vulnerable Sector Check and an Intervention Record Check.

  Telephony systems, Databases

• 2d

  Development & Delivery Lead (CCaaS Platform) Relocation to Toronto

  Canada

  HybridFull Time

  M

  Miratech

  7+ YOE3+ MgmtCandidates need 7+ years of software development experience, including at least 3 years in a leadership role, and hands-on Genesys Cloud CX delivery experience. Strong contact centre, telephony and cloud knowledge, multi-vendor delivery experience, and Agile, Scrum or Waterfall skills are also required, along with a bachelor's or master's degree or equivalent experience.

  Genesys Cloud CX

• 2d

  Director, Information Technology

  Calgary, AB

  

  GeoLOGIC Systems Limited

  8+ YOE3+ MgmtCandidates need 8+ years in IT with 3+ years leading teams, strong infrastructure, Microsoft 365 and Azure administration, and hands-on security and compliance experience including SOC 2 or ISO 27001. GeoLOGIC also requires proven vendor and budget management with measurable savings, and a track record of modernisation without business disruption.

  Microsoft 365, Azure, VMware, Hyper-V, AWS

• 2d

  Sr. Systems Administrator

  Toronto, ON

  $71k–$86k/yr

  

  Canadian Unicef Committee

  5+ YOECandidates need 5+ years in IT, including 3+ years as a systems administrator with hands-on end-user support. They need security incident response experience, 3+ years administering Microsoft 365 and Entra ID, networking and Windows Server knowledge, and PowerShell skills.

  Microsoft 365, Microsoft Intune, Microsoft Entra ID, Microsoft Defender, Sophos, Field Effect Covalence

• 2d

  Senior IT Infrastructure Specialist

  Saint John, NB

  Full Time

  

  Irving Oil Limited

  8+ YOECandidates need a bachelor's degree in computer science, IT or a related field, with 8+ years of IT experience including 5+ years supporting enterprise networks. Strong networking, security and cloud skills, hands-on Cisco and telecom experience, and good communication are required.

  SolarWinds, Wireshark, Cisco, Azure, Fortinet, F5

  2d

  Senior IT Infrastructure Specialist

  Saint John, NB

  Full Time

  

  Irving Oil Limited

  8+ YOECandidates need a bachelor's degree in computer science, IT or a related field, with 8+ years of IT experience including 5+ years supporting enterprise networks. Strong networking, security and cloud skills, hands-on Cisco and telecom experience, and good communication are required.

  SolarWinds, Wireshark, Cisco, Azure, Fortinet, F5

• 3d

  Technical Lead – IVR & Contact Center Applications

  Toronto, ON

  Full Time

  AI

  Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

  Candidates need hands-on experience with IVR and contact center platforms, contact flow design, call routing, speech recognition and CTI integration. They also need cloud contact center and AWS Amazon Connect knowledge, Agile/Scrum experience, and strong leadership and communication skills.

  Amazon Connect, Genesys, Cisco UCCE, Cisco UCCX, NICE, Avaya

• 3d

  Senior Full Stack Engineer

  Canada

  Full Time

  S

  Structurely

  7+ YOECandidates need 7-10+ years of backend engineering experience, strong Python skills, and experience running containerized services in production. Experience with MongoDB or relational databases, RabbitMQ or similar messaging, and Redis is needed, along with a strong operator mindset.

  Python, TypeScript, Docker, AWS ECS, Kubernetes, MongoDB

• 3d

  Sr. Specialist (Five 9)

  Mississauga, ON

  HybridFull Time

  MM

  MCD McKesson Canada Corporation / La Corporation McKesson Canada

  7+ YOECandidates need a degree or equivalent and 7+ years of progressive contact center or telephony engineering experience. They must have hands-on Five9 or Genesys administration, IVR and routing design, SIP/VoIP knowledge, and strong troubleshooting skills.

  Five9, Genesys, Cisco contact center, CRM applications, workforce management systems

• 3d

  Database Specialist

  Toronto, ON

  $70k–$82k/yrOn-siteFull Time

  NY

  North York Harvest Food Bank

  3+ YOECandidates need at least three years of donor database administration and gift processing experience, ideally in Raiser's Edge NXT. They must have strong Excel skills, reporting and analytics experience, knowledge of CRA charitable receipting, and great attention to detail.

  Raiser's Edge NXT, Microsoft Excel, Power BI, Moneris, TipTap, Google Workspace

• 3d

  Bilingual IVR Automation tester

  Toronto, ON

  Full Time

  JG

  J&M Group

  Candidates need hands-on Cyara Velocity IVR test automation and functional, integration, regression and end-to-end testing experience. Contact centre or CCaaS testing, telephony knowledge (SIP, transfers, queues) and bilingual English and French are required.

  Cyara Velocity, Genesys Cloud CX

  3d

  IVR Test Lead (Google Dialogflow CX / Contact Center Testing)

  Toronto, ON

  Full Time

  JG

  J&M Group

  5+ YOECandidates need five or more years of software testing and three or more in IVR or contact center testing. Hands-on experience with Dialogflow CX or similar platforms and with an IVR automation tool such as Cyara Velocity or Botium is required.

  Google Dialogflow CX, Google GECX, Cyara Velocity, Botium

• 3d

  Senior Network Engineer

  Toronto, ON

  Full Time

  

  OnX

  8+ YOECandidates need a university degree or college diploma in computer science or a related field and at least 8 years of enterprise network experience, including cloud and hybrid connectivity. Required skills include Zero Trust/ZTNA, cloud networking, BGP and IPsec VPN, Terraform and Git-based automation, and Cisco and Meraki networking. A Government of Canada Reliability Status clearance is also needed.

  Terraform, Ansible, Git, Cisco Nexus, Meraki, PRTG

  4d

  Cloud Network Architect

  Toronto, ON

  Full Time

  

  OnX

  8+ YOECandidates need 8-10 years of enterprise network experience, including cloud and hybrid connectivity. They must have hands-on skills in Zero Trust/ZTNA, cloud networking, IPsec VPN, BGP, Terraform and Python, and Cisco, Meraki, Aruba and SD-WAN platforms, plus a Reliability Status clearance.

  Terraform, Ansible, Python, Git, Cisco Nexus, Cisco Meraki

• 4d

  Senior Telecom Provisioning Coordinator

  Laval, QC

  Full Time

  AH

  Axxel HR

  5+ YOE5 à 10 ans d'expérience en approvisionnement de services de télécommunications; Connaissance des services de voix, Internet et données; Bilinguisme parfait français et anglais

  Microsoft Excel, Microsoft Office, CRM, Zoho

• 4d

  Sr. Flutter Engineer

  Ontario

  Full Time

  T

  Telna

  6+ YOETelna needs 6-7 years of mobile development, including 4+ years of production Flutter with apps shipped to both app stores. Candidates need strong Dart, native Android (Kotlin), API integration, payment SDK and mobile security experience, plus leadership and mentoring skills.

  Flutter, Dart, Kotlin, Swift, Gradle, Fastlane

• 4d

  Workforce Management Analyst

  Toronto, ON

  Contract

  IC

  Infotek Consulting Inc.

  3+ YOECandidates need 3+ years in workforce management or a similar role, ideally in a help desk or contact centre. Hands-on experience with Verint or a similar platform, telephony systems, Tableau, ServiceNow reporting and Workday is required, along with willingness to work rotating shifts.

  Verint, Tableau, ServiceNow, Workday, Power BI, Power Automate

• 4d

  Senior Network Analyst

  Edmonton, AB

  Contract

  T

  TEEMA

  Candidates need senior experience in network engineering or network security operations, with strong hands-on Cisco and enterprise telephony skills. Experience with F5, Palo Alto or CyberArk is an asset, not a requirement.

  Cisco, F5, Palo Alto, CyberArk, TELUS Business Connect, RingCentral

• 4d

  GCP Solutions Architect

  Canada

  Full Time

  TI

  Tredence Inc.

  10+ YOECandidates need 10+ years of enterprise software architecture experience and cloud-native platform delivery. Tredence requires hands-on experience with Gemini Enterprise Agent Platform and Gemini Enterprise CX, and strong skills in client-facing governance and cloud security.

  Gemini Enterprise Agent Platform, Gemini Enterprise CX, Vertex AI Agent Builder, Dialogflow CX, Apigee, Redis

• 4d

  Contact Center Consultant

  Toronto, ON

  Full Time

  H

  HCLTech

  Candidates need hands-on experience with Amazon Connect or enterprise contact center platforms and AWS DevOps practices. They must be able to lead technical design reviews, troubleshoot complex production issues and write automation scripts.

  Amazon Connect, Terraform, AWS Lambda, Amazon Lex, DynamoDB, CloudWatch

• 4d

  Bilingual (French/English) QA Automation Tester

  Toronto, ON

  Full Time

  KG

  K&K Global Talent Solutions INC.

  4+ YOECandidates need 4 to 6 years of QA automation experience, professional fluency in French and English, and a solid grasp of regression testing and test planning. Telephony automation tools can be learned on the job.

  Cyara Velocity, Genesys Cloud CX

  4d

  French QA Automation Tester (Bilingual)

  Ontario

  Full Time

  KG

  K&K Global Talent Solutions INC.

  4+ YOECandidates at K&K Global Talent Solutions INC. need professional working fluency in French and English, 4 to 6 years of QA automation experience, and a strong grasp of testing methodologies and defect management. They must learn niche telephony tools quickly.

  Cyara Velocity, Genesys Cloud CX

• 4d

  Senior QA Analyst – IVR & Contact Centre Testing

  Markham, ON

  Full Time

  MQ

  Miipe Quality Solutions

  Candidates need hands-on experience testing contact centre applications and IVR systems, ideally on C-CASS or a similar platform. They also need experience with functional, integration, regression and end-to-end testing, plus test plans, test cases and defect reports.

  C-CASS, Postman, SoapUI, Selenium, Tosca, UFT

20 companies