Customer Success Associate
Mississauga, ONRandstad Canada
2+ YOECandidates need 2 to 3 years of experience in customer service, logistics, supply chain or e-commerce, with fluent English. Intermediate to advanced Excel skills (XLOOKUP, pivot tables) and familiarity with parcel tracking and customs procedures are required. Mandarin or Cantonese is a strong asset.
Microsoft Excel, Parcel tracking platforms, Carrier portals, CRM, Ticketing systems
Functional Systems Specialist/IT Business Analyst
Toronto, ONRandstad Canada
8+ YOECandidates need 8+ years as a systems or business analyst, with 8+ years of hands-on Genesys Cloud experience including Architect, queues and data actions. They also need contact centre routing and KPI expertise, Agile delivery experience, and strong facilitation and communication skills.
Genesys Cloud, Visio, Jira, Confluence, HP ALM, SharePoint
Senior Software Developer
Toronto, ONRandstad Canada
Candidates need a degree or background in computer science, data science, AI or machine learning, plus strong Python and experience with LLM frameworks, Databricks or MLflow, and cleaning unstructured text data.
Databricks, MLflow, Python, DSPy, LangChain, Hugging Face Transformers