Director of Service (Contact Centre)
Toronto, ON$130k–$150k/yrOn-site
Metergy Solutions: is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners and operators of infrastructure…
10+ YOEMetergy Solutions needs candidates with 10+ years of progressive experience in customer service, contact centre or vendor management. They must have led in-house and third-party operations and understand contact centre metrics, quality assurance and workforce management.
Customer service, Customer experience, Call-centre technologies, Onboarding, Coaching, Quality assurance