Workforce Management and Quality Assurance Specialist
Toronto, ON$75k–$80k/moFull Time
Redion
3+ YOECandidates need 3+ years of workforce management experience in a contact centre, plus quality assurance, claims, customer service or assistance experience. Strong forecasting, analytical and Excel skills are required, with Power BI and workforce management systems preferred.
Microsoft Excel, Power BI, Workforce management systems