Director of Customer Success
OntarioInstacart: Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop.
8+ YOECandidates need 8+ years of enterprise customer success or account management experience in B2B SaaS, including leading a team with measurable retention and adoption results. Strong executive communication, experience managing managers, and an understanding of segmented customer coverage models are required.
Sales, Leadership, Merchandising, CSM, Client relationship management
Billing Operations Lead
OntarioInstacart: Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop.
5+ YOECandidates need a bachelor's degree or equivalent practical experience, 5+ years in billing operations or order-to-cash, and 2+ years leading cross-functional billing or quote-to-cash projects. Hands-on experience with Salesforce CPQ, a billing platform, an ERP, Excel and basic SQL, plus knowledge of SOX controls and ASC 606 is required.
Salesforce CPQ, Zuora, Chargebee, Stripe Billing, NetSuite, SAP