Mid-Market Onboarding Lead
CanadaCanada Job Posts
5+ YOE2+ MgmtCandidates need 5+ years in hotel operations or hospitality technology and 2+ years managing customer-facing onboarding or implementation teams. They must have led multi-property PMS implementations and understand North American hotel operations. Strong consultative communication, project management and comfort with dashboards, Salesforce and AI tools are also required.
Salesforce, Oracle Opera, Dashboards
Global Director, Mid-Market Onboarding
CanadaCanada Job Posts
7+ YOECandidates need 7+ years in hospitality or hospitality technology, including hands-on onboarding or implementation work and team leadership. They must have people-leadership experience in distributed teams, a strong project management background, deep knowledge of hotel operations, and comfort with data and KPIs.
Onboarding, Client relationship management, Project management, Customer service, Process improvement, Sales
Customer Recovery Team - Manager
CanadaCanada Job Posts
5+ YOE2+ MgmtCandidates need 5+ years in customer success, retention or post-sales operations in B2B SaaS, and at least 2 years of people management or lead experience. Significant hotel or resort operations experience, strong de-escalation skills, and comfort with AI tools, Salesforce and CRM hygiene are also needed.
Salesforce, Zendesk
Advanced Support Payments
CanadaCanada Job Posts
Candidates need hospitality operations experience and a few years in payments or fintech. They must be comfortable with numbers and reporting, strong at solving complex problems, and communicate well in writing and speaking.
Customer service, Front Desk, Troubleshooting, Reporting, Problem solving, Communication skills