Operation Model and Service Transition Analyst, Contact Centre
Kitchener, ONHybridFull Time
M
Miratech
7+ YOECandidates need 7+ years as a business analyst or service management analyst, including service transition work, and 4+ years of hands-on operations on an enterprise cloud contact centre platform. Genesys Cloud experience, ServiceNow, ITIL knowledge and strong Excel skills are required.
Genesys Cloud, ServiceNow, Excel