CCaaS Solution Architect - Amazon Connect
Toronto, ONAccenture Inc Company
7+ YOECandidates need 7+ years designing CCaaS or cloud contact center solutions, including 3+ years architecting Amazon Connect and migrating legacy platforms. They also need experience with omnichannel service, CRM and backend integrations, APIs and event-driven design, and security and privacy compliance. A high school diploma or GED is required.
Amazon Connect, AWS Lambda, Amazon Lex, Amazon Kinesis, Amazon DynamoDB, Amazon Connect Contact Lens
CCaaS Solution Architect - Amazon Connect
Montréal, QCAccenture Inc Company
7+ YOECandidates need 7+ years designing CCaaS or cloud contact center solutions, including 3+ years architecting Amazon Connect and migrating legacy platforms. Strong omnichannel, integration, security, AI automation experience and fluent English are required; a high school diploma or GED is the minimum education.
Amazon Connect, AWS Lambda, Amazon Lex, Amazon Kinesis, Amazon DynamoDB, Amazon Connect Contact Lens
CCaaS Developer
Montréal, QCAccenture Inc Company
3+ YOEAccenture needs candidates with 3+ years of hands-on experience with Amazon Connect or Google CCAI, coding skill in Python, Node.js or Java, and cloud and infrastructure-as-code experience. English is required, and a high school diploma or GED is the minimum education.
Amazon Connect, Google CCAI, Dialogflow CX, Amazon Lex, AWS Lambda, Terraform
CCaaS Solution Architect - Amazon Connect
Toronto, ON +1Accenture Inc Company
7+ YOECandidates need 7+ years designing cloud contact center platforms, including hands-on Amazon Connect and AWS experience and legacy contact center migrations. Strong knowledge of APIs, microservices, security, and AI chatbot or GenAI solutions is also required, along with English.
Amazon Connect, AWS Lambda, Amazon Lex, Kinesis, DynamoDB, Contact Lens
CCaaS Engineer
Toronto, ONAccenture Inc Company
3+ YOECandidates need 3+ years of hands-on engineering with Amazon Connect or Google CCAI, plus programming in Python, Node.js or Java. They also need cloud experience on AWS or Google Cloud, IaC and CI/CD skills, and fluent English.
Amazon Connect, Google CCAI, Dialogflow CX, Terraform, CloudFormation, AWS Lambda
CCaaS Delivery Lead
Toronto, ON +4Accenture Inc Company
10+ YOECandidates need 10+ years designing and delivering cloud contact centre platforms such as Amazon Connect, NICE, Twilio, Avaya, Cisco or Genesys, plus 7+ years of project and change management. Strong English is required for regular work with clients across Canada, the US and other countries.
Amazon Connect, NICE, Twilio, Avaya, Cisco, Genesys
CCaaS Tech Consultant - Amazon Connect
Toronto, ON +1Accenture Inc Company
2+ YOECandidates need 2-4 years of experience with contact center technologies or cloud platforms, including hands-on Amazon Connect work. A university degree, working knowledge of AWS, APIs, and integrations, and fluent English are required.
Amazon Connect, AWS, APIs
CCaaS Tech Lead - Amazon Connect
Toronto, ON +3Accenture Inc Company
7+ YOECandidates need 7+ years in technical delivery or solution architecture, proven CCaaS transformation experience and deep Amazon Connect knowledge. They also need cloud, API and integration skills, agentic AI exposure, agile leadership and a university degree.
Amazon Connect, AWS