“IVR platform” jobs in Canada

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• 3h

  Cloud Network Architect

  Toronto, ON

  Full Time

  O

  OnX

  8+ YOECandidates need 8-10 years of enterprise network experience, including cloud and hybrid connectivity. They must have hands-on skills in Zero Trust/ZTNA, cloud networking, IPsec VPN, BGP, Terraform and Python, and Cisco, Meraki, Aruba and SD-WAN platforms, plus a Reliability Status clearance.

  Terraform, Ansible, Python, Git, Cisco Nexus, Cisco Meraki

• 10h

  IVR Automation tester

  Toronto, ON

  Full Time

  TC

  Tata Consultancy Services

  Candidates need strong IVR and contact centre testing experience, expertise in Cyara Velocity, and telephony knowledge such as SIP, routing and call transfers. Experience with QA methodologies and defect management tools is required; Genesys Cloud CX and API testing are assets.

  Cyara Velocity, Genesys Cloud CX, Genesys Architect, Cyara Cruncher Pulse

• 11h

  Contact Center Consultant

  Toronto, ON

  Full Time

  H

  HCLTech

  Candidates need hands-on experience with Amazon Connect or enterprise contact center platforms and AWS DevOps practices. They must be able to lead technical design reviews, troubleshoot complex production issues and write automation scripts.

  Amazon Connect, Terraform, AWS Lambda, Amazon Lex, DynamoDB, CloudWatch

• 11h

  Bilingual (French/English) QA Automation Tester

  Toronto, ON

  Full Time

  KG

  K&K Global Talent Solutions INC.

  4+ YOECandidates need 4 to 6 years of QA automation experience, professional fluency in French and English, and a solid grasp of regression testing and test planning. Telephony automation tools can be learned on the job.

  Cyara Velocity, Genesys Cloud CX

  12h

  French QA Automation Tester (Bilingual)

  Ontario

  Full Time

  KG

  K&K Global Talent Solutions INC.

  4+ YOECandidates at K&K Global Talent Solutions INC. need professional working fluency in French and English, 4 to 6 years of QA automation experience, and a strong grasp of testing methodologies and defect management. They must learn niche telephony tools quickly.

  Cyara Velocity, Genesys Cloud CX

• 12h

  Senior QA Analyst – IVR & Contact Centre Testing

  Markham, ON

  Full Time

  MQ

  Miipe Quality Solutions

  Candidates need hands-on experience testing contact centre applications and IVR systems, ideally on C-CASS or a similar platform. They also need experience with functional, integration, regression and end-to-end testing, plus test plans, test cases and defect reports.

  C-CASS, Postman, SoapUI, Selenium, Tosca, UFT

• 13h

  Senior Application Developer

  Montréal, QC +1

  $100k–$120k/yrOn-siteFull Time

  

  Nesto Group(e): With its headquarters in Ajman, the company has 100+ outlets in the GCC locations and employs over 10000 people of various nationalities.

  3+ YOECandidates need a bachelor's degree in a technical or business field and 3-5 years of application development or integrations experience. Strong skills in AI orchestration, REST APIs, CI/CD with GitHub, and telephony platforms are required or valued.

  Five9, Zapier, Twilio, N8N, BigQuery, Tableau

• 13h

  Senior Application Developer

  Montréal, QC +1

  $100k–$120k/yrOn-siteFull Time

  

  nesto

  3+ YOECandidates need 3 to 5 years of application development or integrations experience, a bachelor's degree in a technical or business field, and CI/CD experience with GitHub. They also need a strong grasp of AI orchestration, REST APIs and telephony concepts.

  Five9, Twilio, Zapier, N8N, Vapi, Retell

• 15h

  Senior Cloud Contact Center Engineer

  Toronto, ON

  Contract

  Y

  Yochana

  Candidates need senior experience with contact center platforms, especially Amazon Connect, and AWS services. Strong skills in Terraform, CI/CD, scripting and technical leadership are expected.

  Amazon Connect, AWS Lambda, Amazon Lex, DynamoDB, Terraform, AWS CLI

• 15h

  Communications Specialist

  Remote in Canada

  Remote

  

  SPECTRAFORCE

  Candidates need 0-2 years of relevant experience and a post-secondary degree in communications, marketing, journalism or a related field. Strong writing, editing and proofreading skills, calm under pressure, and proficiency in MS Office are required.

  Outlook, Word, Excel, Teams, PowerPoint, SharePoint

• 18h

  Manager, Member Journey Orchestration & Relations Strategy

  Toronto, ON

  Full Time

  

  Ontario Teachers' Pension Plan Board

  Candidates need a university degree or equivalent, advanced journey mapping and service blueprinting skills, and significant experience in member or customer experience. Strong people leadership, systems thinking, analytics, facilitation and knowledge of responsible AI and privacy are also required.

  CRM, IVR, Virtual assistants, Digital platforms, Contact-centre systems

• 18h

  KYC Client Enablement

  Toronto, ON

  $28–$35/hrRemoteContract

  

  Procom

  Candidates need 0-2 years of relevant experience and a post-secondary degree in communications, marketing, journalism or a related field. They need strong writing and proofreading skills, calm under pressure, strong organization and proficiency in MS Office.

  Outlook, Word, Excel, Teams, PowerPoint, Incident notification platforms

• 2d

  Software Engineer II - Senior IVR Developer

  Toronto, ON

  On-siteFull Time

  TT

  The Toronto-Dominion Bank (Canada)

  4+ YOECandidates need an undergraduate degree or technical certificate and 4+ years of DTMF IVR development on Cisco CVP. They also need Java and integration experience, knowledge of UCCE/ICM, and strong communication skills.

  Cisco Call Studio, Cisco CVP VXML Server, Apache Tomcat, Jira, Cyara, Confluence

• 5d

  Functional Systems Specialist/IT Business Analyst

  Toronto, ON

  $44.88–$51.99/hrContract

  

  Randstad Canada

  8+ YOECandidates need 8+ years as a systems or business analyst, with 8+ years of hands-on Genesys Cloud experience including Architect, queues and data actions. They also need contact centre routing and KPI expertise, Agile delivery experience, and strong facilitation and communication skills.

  Genesys Cloud, Visio, Jira, Confluence, HP ALM, SharePoint

• 5d

  Senior Data Architect

  Ontario

  HybridFull Time

  M

  Miratech

  10+ YOECandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  6d

  Senior Google CCAIP Engineer

  Mississauga, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  6d

  Senior Google CCAIP Engineer

  Markham, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  6d

  Senior Google CCAIP Engineer

  Vaughan, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  6d

  Senior Google CCAIP Engineer

  Brampton, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  6d

  Senior Google CCAIP Engineer

  Richmond Hill, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  6d

  Senior Google CCAIP Engineer

  Kitchener, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  6d

  Senior Google CCAIP Engineer

  Waterloo, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

• 6d

  Director, Customer Support Automation

  Brampton, ON

  Full Time

  L

  Loblaw

  Expérience de direction significative en soutien à la clientèle ou automatisation; Expérience de transformation technologique dans une grande organisation; Connaissance des centres de contact et des plateformes de servic

  Salesforce Service Cloud, IVR, chatbots, conversational AI, Knowledge Management

• 6d

  AWS Connect Engineer

  Toronto, ON

  

  Capgemini

  7+ YOECapgemini needs candidates with 7+ years in cloud contact center technology and hands-on Amazon Connect experience. Candidates also need AWS Lambda, Lex, API integration, Python or JavaScript skills, and experience supporting production environments.

  Amazon Connect, AWS Lambda, Amazon Lex, Salesforce Service Cloud Voice, CloudWatch, CloudFormation

16 companies