As of November 7, 2026, Jobsy lists 19 service delivery manager jobs in Canada. The most active employers are Astra North Infoteck Inc., GardaWorld and CGI. Skills often requested: communication skills, process improvement, leadership and regulatory compliance.
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Candidates need senior experience in software development, solution architecture and production support. Strong knowledge of AWS and Node.js and the ability to lead technical delivery and service management are expected.
Candidates need strong ITIL service management expertise, stakeholder management skills and experience running complex enterprise environments and support operations. CGI wants people who can keep clients satisfied while managing service levels.
GardaWorld: GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité…
1+ YOE1+ MgmtGardaWorld needs candidates with post-secondary education or equivalent work experience and 1-3 years of direct management experience. Strong leadership, analytical, problem-solving, communication and strategic skills are required.
Meet productivity targets, Teamwork, Process improvement, Workflow, Leadership, Problem solving
GardaWorld: GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité…
1+ YOE1+ MgmtGardaWorld asks for post-secondary education or equivalent experience, plus one to three years of leadership or operations management. Candidates need strong communication and problem-solving skills, experience in fast-paced settings, and English. French is an asset.
Customer experience, Process improvement, Regulatory compliance, Leadership, Operations management, Communication skills
GardaWorld: GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité…
1+ YOE1+ MgmtCandidates need post-secondary education or equivalent work experience, at least 1 to 3 years of direct management experience, strong leadership and analytical skills, and excellent communication abilities. A strategic mindset for results in a fast-paced setting is also required.
Meet productivity targets, Teamwork, Process improvement, Workflow, Leadership, Problem solving
GardaWorld: GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité…
1+ YOE1+ MgmtCandidates need post-secondary education or equivalent experience, 1-3 years of direct management experience, and conversational fluency in French and English. Strong leadership, analytical, problem-solving and communication skills are required.
Bilingualism, Meet productivity targets, Teamwork, Process improvement, Workflow, Leadership
6+ YOE3+ MgmtTerra Dygital Solutions needs candidates with 6+ years of systems administration experience, including 3+ years at senior level, and 3+ years of people management. Candidates need strong skills in Windows Server, Active Directory, Entra ID, Microsoft 365, Azure, virtualization and PowerShell, plus several advanced Microsoft certifications.
Windows Server, Active Directory, Entra ID, Microsoft 365, Azure, VMware
10+ YOECandidates need 10+ years in IT service delivery, experience managing regional or multi-site IT environments, and a strong background in ITIL. They also need vendor management experience, a track record of measurable service gains, and a willingness to take on-call escalations and travel regionally.
Customer experience, Communication skills, Stakeholder management, Reporting, ITIL, Monitor customer service
10+ YOE5+ MgmtCandidates need 10+ years of IT services experience, 5+ years leading application support or managed services, and experience running 24x7 production support. Knowledge of ITIL processes, cloud platforms and monitoring tools is required, and banking experience is preferred.
5+ YOE5+ MgmtCandidates need at least 5 years of leadership or people-management experience and comfort handling clients and escalations. Experience in MSP, IT services or help desk work, and familiarity with ticketing platforms like HaloPSA, are assets.
5+ YOE5+ MgmtCandidates need a post-secondary education in business, transportation or operations, or equivalent experience, plus at least 5 years of transit or transportation leadership. Experience managing unionized staff, budgets and reporting, and strong Microsoft Office skills are required.
F12.net: Canadian IT Company offering: Managed IT Services, Cyber Security, Cloud Data Centre Solutions, and Technology Strategy
3+ YOEF12.net needs a bachelor's degree in a relevant field and 3+ years in service delivery management within an MSP environment. Candidates need strong IT infrastructure, cloud and managed services knowledge, familiarity with ITIL, and excellent leadership and communication skills.
Team leadership, Process improvement, Coaching, Scheduling, Client relationship management, Quality assurance
10+ YOECandidates need proven ITIL-based service management experience, strong Windows Server and Active Directory skills, leadership and customer-facing abilities, and mandatory English and French bilingualism.
Azure VMware Solution, VMware vCenter Server, Windows Server, Active Directory, SCCM, SCOM
8+ YOE4+ MgmtCandidates need 8 to 12 years of IT experience, including at least 4 years in service delivery management, plus strong network operations and ITIL knowledge. Strong English communication is required, and experience in banking, financial services or insurance is an asset.
Candidates need bilingual English and French, a strong background in IT cloud operations and governance, and ITIL experience. They must also have managed distributed teams, vendors and service escalations.
Bilingualism, Communication skills, ITIL, Change management, Customer relationship management, Collaboration
8+ YOECandidates need 8+ years of IT experience, including proven service delivery management in enterprise environments and managing onsite and offshore teams. Strong client-facing skills and Azure infrastructure, ITIL-based operations and governance knowledge are required.
5+ YOECandidates need at least 5 years of experience in SAP Managed Services, AMS or SAP operations, plus proven leadership of SAP engagements. Strong executive presence, commercial skills and knowledge of SAP service governance and ITSM processes are also required.
Candidates need solid IT infrastructure and ITIL knowledge, strong leadership and communication skills, and experience with service level agreements. Familiarity with monitoring tools, UNIX, Microsoft technologies, and disaster recovery planning is expected.
Splunk, UNIX, HP-UX, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
4+ YOECandidates need 4+ years in service delivery, account management or customer success, ideally in consulting. Oracle HCM or ERP Cloud experience is required, along with strong executive communication skills.
Astra North Infoteck Inc. (4), GardaWorld (4), CGI (2), EY (1) and F12.net (1).
What skills do service delivery manager jobs ask for?
Postings most often mention communication skills, process improvement, leadership, regulatory compliance, itil, problem solving, reporting and bilingualism.