Call Center & Contact Center Professionals
Remote in CanadaRemoteFull Time
Hire Resolve.com: Hire Resolve is a recruitment company that focuses on placing professionals and skilled people in permanent employment.
6+ YOE3+ MgmtCandidates need 6 to 12 years of call or contact centre experience, including 3 to 6 years in leadership. Secondary school is typically required, with a college or degree in business or analytics as an asset. Strong skills in KPIs, workforce management, quality assurance and CRM and telephony tools are needed.
Salesforce, Zendesk, ServiceNow, CCaaS platforms, Diallers, Excel