Solution Architect – Salesforce Service Cloud Voice, Amazon Connect & Contact Center
Toronto, ONAstra North Infoteck Inc.
Candidates need experience designing voice contact center solutions, working with Salesforce customization, telephony and integrations, and leading teams. Amazon Connect experience is preferred.
Salesforce Service Cloud Voice, Amazon Connect, Apex, Salesforce Flow, Process Builder, Contact Lens
Amazon Connect Engineer – Contact Center, AWS, IVR & Java
Toronto, ONAstra North Infoteck Inc.
5+ YOECandidates need 5+ years of hands-on Amazon Connect experience, deep knowledge of telephony and voice technologies, and strong Java development skills. Experience with AWS integrations, Amazon Lex, CRM platforms and networking concepts is also expected.
Amazon Connect, AWS Lambda, DynamoDB, API Gateway, S3, CloudWatch
IVR Application Developer – Cisco CVP/ Amazon Connect
Toronto, ONAstra North Infoteck Inc.
4+ YOECandidates need 4+ years of DTMF IVR development on Cisco CVP, plus Java and API integration skills. Knowledge of UCCE routing, Finesse and Amazon Connect is an asset.
Cisco Call Studio, VXML Server, Apache Tomcat, MS SQL Server, Finesse, Cyara