Agent Strategy Manager
Toronto, ONDecagon
4+ YOECandidates need 4+ years of customer-facing B2B SaaS experience in a technical role, such as Technical Account Manager, and proven success managing large accounts with many stakeholders. Strong communication skills for explaining complex topics to non-technical executives and a business understanding of sales teams are also required.
Customer insight, Client relationship management, Communication skills, Presentation skills, Teamwork, Sales
Agent Deployment Engineer
Toronto, ONDecagon
5+ YOECandidates need 5+ years in a technical customer-facing role and solid coding skills with APIs and integrations. Experience shipping production customer solutions and communicating with senior technical stakeholders is required. Experience with LLMs or AI agents is a plus.
CRM systems, Ticketing systems, Data pipelines
Agent Development Manager, Implementations
Toronto, ONDecagon
4+ YOECandidates need 4+ years in implementation, onboarding, professional services or account management at a software company, plus experience leading complex software or AI deployments. Technical fluency with SaaS platforms, integrations and APIs, and strong communication with executives and operators, are also required.
Zendesk, Salesforce
Strategic Account Director - East
Toronto, ONDecagon
7+ YOECandidates need 7+ years of strategic or enterprise sales experience and a track record of growing revenue with large, complex accounts. Strong communication, negotiation and C-suite business skills are required, and experience selling AI or customer support software is a plus.
Sales, Leadership, Communication skills, Negotiation, Customer service