Help Desk Specialist
OntarioSymbiotic Digital: Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve…
2+ YOECandidates need a university degree or college diploma in computer science, engineering, software development or a similar discipline, with about two years of experience. They must hold Indigenous lived experience and be eligible for a Secret security clearance, which requires Canadian citizenship.
Incident tracking system
Service Desk Analyst
OntarioSymbiotic Digital: Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve…
Candidates need prior help desk or application support experience, experience with IVR and digital inquiry tools, and strong communication skills. Bilingual English and French is required for bilingual openings. Public sector experience is preferred.
IVR software, Ticketing system
Help Desk Analyst Level 2
OntarioSymbiotic Digital: Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve…
1+ YOECandidates need at least 12 months of help desk or service desk experience within the last 60 months, with Microsoft Office, Windows, remote access and mobile device support. A Government of Canada Secret security clearance is required.
Microsoft Office, Microsoft Windows 10, Microsoft SCCM Console, Remote Desktop (RDP), ITSM ticketing system, Outlook
Academy - Help Desk /Service Desk Specialist (L1&2 - Ottawa & Toronto)
Ottawa, ONSymbiotic Digital: Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve…
Candidates need Indigenous lived experience from a First Nation, Inuit or Métis community, plus a university degree in any discipline or a college diploma in IT, engineering, project management or business. Reliability or Secret clearance is required, and Canadian citizenship (10 years) is basic eligibility.
Office 365, Outlook, printers