Senior Manager, Customer Success and Transformation
Verdun, QC +3Bell Canada: Bell is Canada's largest communications company providing advanced Bell broadband wireless, Internet, TV, media and business communications services.
5+ YOECandidates need at least 5 years of customer success, professional services or consulting experience with enterprise clients. They must know CCaaS platforms, have change management and training expertise, and be strong in analytics and communication. Adequate French is required for Quebec roles.
Genesys Cloud, AWS Connect, NICE CXone
AI Practise Lead (CCaaS)
Montréal, QC +3Bell Canada: Bell is Canada's largest communications company providing advanced Bell broadband wireless, Internet, TV, media and business communications services.
7+ YOE3+ MgmtBell Canada needs 5+ years on at least two CCaaS platforms (Genesys Cloud CX, Amazon Connect or NICE CXone), 7+ years in enterprise IT or consulting architecture, and 3+ years of cloud contact center delivery and legacy migration. Strong AI, NLU and integration skills and executive communication are required, and adequate French is required for Quebec positions.
Genesys Cloud CX, Amazon Connect, NICE CXone, Amazon Lex, Amazon Bedrock, Google Dialogflow