Gestionnaire mondial du centre de services/Manager Service Desk
Montréal, QCSITA Switzerland Sarl
Candidates need proven experience leading large, multi-location, multi-shift service desk operations, strong ITSM and ITIL knowledge, and hands-on experience with ServiceNow, incident and major incident management. Experience with CMDB maturity, AI-driven automation and service data analysis is also required.
ServiceNow, CMDB