“CX Platform” jobs in Canada – Page 5

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• 15d

  Site Reliability Engineer

  Toronto, ON

  $60/hrContract

  

  Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.

  5+ YOECandidates need 5+ years in SRE, platform or production operations, with HA/DR, telephony and networking skills, and hands-on Genesys Cloud CX, Terraform and Kubernetes experience. Cross-team collaboration and an automation mindset are essential.

  Genesys Cloud CX, Terraform, Kubernetes, Docker, Jenkins, GitHub Actions

  18d

  Genesys CX Tech Lead

  Toronto, ON

  $80/hrContract

  

  Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.

  Candidates need experience leading CCaaS and contact centre solutions, especially Genesys Cloud CX, and overseeing technical architecture and integrations. They also need Agile or Scrum delivery experience, cloud security and compliance knowledge, and strong communication and stakeholder management skills.

  Genesys Cloud CX

• 15d

  CX / CRM Strategist (1 year contract)

  Toronto, ON

  V

  VML

  3+ YOECandidates need 3 to 5 years in strategic roles such as digital strategy, UX, product, CX, service design or CRM strategy. They need marketing fundamentals, knowledge of brand ecosystems like AI, CRM, CMS and membership, and strong digital experience planning skills.

  CRM, CMS

• 15d

  CX/CRM Strategist (1 year contract)

  Toronto, ON

  

  VML Canada (French)

  3+ YOEVML Canada needs candidates with 3 to 5 years in digital strategy, UX, product, CX, service design or CRM strategy. They should know marketing fundamentals and brand ecosystems such as AI, CRM, CMS and membership, and be ready to discuss their point of view and a mock client problem.

  CRM systems, CMS

• 15d

  Senior Director, Software Engineering - Contract Intelligence

  Remote in Canada

  RemoteFull Time

  

  Agiloft

  10+ YOE5+ MgmtCandidates need a BS or MS in Computer Science or equivalent experience, 10+ years of software engineering with 5+ years leading multi-team organizations, and deep experience with cloud SaaS, APIs and distributed services. Experience building shared components and AI-enabled features is also expected.

  Customer experience, Data models, Identity and access management, Leadership, Documentation, Software development

• 16d

  Specialist, Customer Experience Transformation

  Canada

  Full Time

  BC

  British Columbia Automobile Association

  3+ YOECandidates need a business, marketing, communications or related diploma or degree, or equivalent experience, plus 3 to 5 years in customer experience, knowledge management or digital transformation. Salesforce Service Cloud or Knowledge experience and strong communication and data skills are also required.

  Salesforce Knowledge, Salesforce Service Cloud, Salesforce Experience Cloud

• 16d

  Senior Full Stack Java Engineer

  Alberta

  RemoteFull Time

  M

  Miratech

  6+ YOECandidates need 6+ years of full-stack development, including production ownership, with strong Java and Spring Boot skills and solid React or Angular with TypeScript experience. They also need REST API, microservice, PostgreSQL, cloud and container experience, and clear communication skills.

  Jenkins, Kubernetes, PostgreSQL, Kafka, RabbitMQ, Amazon Connect

  16d

  Senior Full Stack Java Engineer

  Ottawa, ON

  RemoteFull Time

  M

  Miratech

  6+ YOECandidates need 6+ years of full-stack development, including production ownership, with strong Java and Spring Boot skills and solid React or Angular with TypeScript experience. They also need REST API, microservice, PostgreSQL, cloud and container experience, and clear communication skills.

  Jenkins, Kubernetes, PostgreSQL, Kafka, RabbitMQ, Amazon Connect

  16d

  Senior QA Automation

  Ottawa, ON

  RemoteFull Time

  M

  Miratech

  6+ YOECandidates need 6+ years of QA automation experience, including testing Java microservices, hands-on work with Playwright or Cypress, contract and performance testing, and testing complex rule-based systems. Experience with contact center or telephony platforms is a nice-to-have.

  Playwright, Cypress, JUnit, JMeter, Gatling, k6

  16d

  Senior QA Automation

  Alberta

  RemoteFull Time

  M

  Miratech

  6+ YOECandidates need 6+ years of QA automation experience, including testing Java microservices, hands-on work with Playwright or Cypress, contract and performance testing, and testing complex rule-based systems. Experience with contact center or telephony platforms is a nice-to-have.

  Playwright, Cypress, JUnit, JMeter, Gatling, k6

  17d

  Full Stack Java Engineer

  Toronto, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years of full-stack development experience, including production applications. They need hands-on Java and Spring Boot, React or Angular with TypeScript, strong SQL and PostgreSQL skills, and cloud and containerized deployment experience.

  Jenkins, Kubernetes, PostgreSQL, Kafka, RabbitMQ, GitHub Copilot

  17d

  Senior Google CCAIP Engineer

  Toronto, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  17d

  Senior Google CCAIP Engineer

  Ottawa, ON

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  17d

  Senior Google CCAIP Engineer

  Calgary, AB

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

  17d

  Senior Google CCAIP Engineer

  Edmonton, AB

  RemoteFull Time

  M

  Miratech

  5+ YOECandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.

  Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow

• 16d

  Engineering Manager, AI

  Toronto, ON

  $190k–$240k/yrRemoteFull Time

  

  Felix

  3+ MgmtCandidates need 3+ years as an engineering leader or manager and hands-on experience shipping LLM or ML products to production. Strong judgment on evaluation, AI tooling, and both front-end and back-end technologies are also needed; experience in a regulated domain is a plus.

  Lead a team, ML, Leadership, Communication skills

• 16d

  Senior Developer

  Montréal, QC

  $108k–$223k/yrHybridFull Time

  SI

  SAP IT Business Systeme

  6+ YOECandidates need 6+ years of professional software development experience, expert Java skills, and experience with microservices, REST APIs and messaging. They also need CI/CD and agile experience, and hands-on use of AI development tools.

  Java, Spring Boot, Kafka, Kubernetes, GitHub Actions, Jenkins

• 16d

  Planner, Demand Planning

  Toronto, ON

  $55k–$70k/yrHybridFull Time

  BB

  Bed Bath & Beyond

  3+ YOESilk & Snow needs 3 to 5 years of demand or inventory planning, ideally in omnichannel retail or consumer goods. Candidates should be strong in Excel, comfortable with statistics and ERP systems, and able to plan long-lead overseas container shipments.

  Microsoft Excel, Google Sheets, Fulfil.io, Shopify, NetSuite, ApprovalMax

• 17d

  Become a Luxury Brand Evaluator in Charleston, US

  Morris Island, NS

  C

  CXG

  Candidates need to be 18 or older, current customers of premium and luxury brands, and not under contract with any retail brand. They must be punctual, organized, detail-oriented, reliable and observant, and no prior experience is required.

  CXG Live platform

• 17d

  Senior Data Scientist

  Toronto, ON

  $130k–$160k/yrRemoteFull Time

  

  TTEC Digital

  5+ YOECandidates need a related post-secondary degree, 5 to 8 years of data science or analytics experience, and 3+ years of consulting or client-facing work. They also need cloud deployment experience, Python and generative AI skills, and strong communication with non-technical stakeholders.

  Python, BigQuery, Vertex AI, Looker, Tableau, Power BI

• 18d

  Head of Sales

  Toronto, ON

  $290k–$380k/yrOn-siteFull Time

  C

  Chatbase

  8+ YOECandidates need 8+ years of B2B SaaS sales, a record of beating quota, and ideally experience leading AEs. Experience selling to support, CX, IT or digital leaders at mid-market and enterprise companies is wanted.

  Sales, Coaching, Hire human resources

• 18d

  Senior Services Engagement Director

  Ontario

  Full Time

  US

  United States - Genesys Cloud Services, Inc.

  5+ YOECandidates need 5 to 7+ years in SaaS, cloud or enterprise technology sales, with proven success selling complex services projects. Strong executive relationships in Canadian telecom and financial services, plus experience with cloud migration and contact center (CCaaS) platforms, are required.

  Genesys Cloud

• 18d

  Solution Architect

  Ontario

  RemoteFull Time

  

  Netomi

  10+ YOECandidates need 10+ years in software engineering or solution architecture, with hands-on experience in Java, Python, Spring Boot, MySQL, Redis, AWS, Docker and CI/CD. Strong executive presentation skills and multi-tenant B2B SaaS experience are also required.

  AWS, Docker, Kafka, MySQL, Redis, Spring Boot

• 18d

  Customer Success Platform Administrator

  Toronto, ON

  $86k–$134k/yr

  

  Braze

  3+ YOECandidates need at least 3 years in customer experience, customer success operations, systems administration or revenue operations, including 2 years of hands-on Gainsight administration. Strong skills in Rules Engine, Data Designer, health scoring, playbooks, reporting and Salesforce data are required, along with excellent written and spoken English.

  Gainsight, Salesforce, Snowflake, Claude, Gainsight MCP

15 companies