As of November 6, 2026, Jobsy lists 19 technical support analyst jobs in Canada. The median advertised pay is $58,386 a year (from 7 postings). The most active employers are Blue Moon Metals, Flexstaf IT and Docebo. Skills often requested: technical support, communication skills, troubleshooting and documentation.
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Candidates need a solid background in technical customer support, ideally in a fast-paced SaaS, cloud or enterprise software company. Strong written and verbal communication, diagnostic skills, and calm under pressure during busy periods are required.
Zendesk, Salesforce Service Cloud, Jira, CRM tools, Learning Management System
1+ YOECandidates need 1-2 years of first-level help desk and customer service experience, advanced Microsoft Office and OS skills, and knowledge of TCP/IP, DNS and DHCP. A post-secondary certificate or diploma, or a bachelor's in computer science with Microsoft certifications, is required.
MS Office, Web Browsers, Microsoft Intune, Autopilot, Deskpro, Lansweeper
5+ YOEFlexstaf IT needs candidates with about 5 years of IT support or administration experience, strong customer service skills and a friendly, easy-going manner. Candidates should know Active Directory (on-prem and Azure), Office 365, networking basics and endpoint support.
Active Directory, Azure, Office 365, DNS, DHCP, RDP
2+ YOECandidates need a diploma, degree or technical certification in IT or related field, or equivalent practical experience, typically 2 to 4 years in service desk or desktop support. Strong knowledge of Windows, Microsoft 365, networking basics and endpoint security is required, and clear communication skills are important.
Microsoft 365, Microsoft Intune, Microsoft Entra ID, Microsoft Teams Rooms, Outlook, OneDrive
5+ YOECandidates need 5+ years of corporate end-user or desktop support, including executive support, plus strong Microsoft 365, Intune, Entra ID, networking and endpoint security knowledge. A diploma or degree in IT or a related field, or equivalent experience, is also required.
Microsoft 365, Microsoft Teams, Microsoft Intune, Microsoft Entra ID, SharePoint, OneDrive
Candidates need strong written and verbal communication skills, proven troubleshooting expertise with GTB Cash Management products such as ScotiaConnect Online, EFT, wire payments, ACH and Interac e-Transfer, and sound knowledge of internal banking systems. A computer science degree or networking diploma is preferred but not required.
Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.
Candidates need working knowledge of Windows operating systems and workstations, basic TCP/IP and Active Directory skills, and a two-year IT diploma or a computer science degree or equivalent experience. Strong customer service and communication skills are essential.
5+ YOECandidates need 5+ years of IT customer service experience and hands-on support of Microsoft enterprise technologies such as Windows 11, Server, Microsoft 365, Teams and Intune. Strong communication, autonomy, problem-solving and the ability to lift 50 pounds are also required.
Windows 11, Windows Server, Active Directory, Microsoft 365, Microsoft Teams, Microsoft Intune
3+ YOECandidates need 3-5 years of technical support experience and an associate's or bachelor's degree in IT or a related field. They should know Windows, macOS, Microsoft 365, Active Directory, networking, and MDM tools, and be able to lift 25 pounds.
Microsoft Office 365, Active Directory, MDM tools, Ticket system, Remote support tools, Diagnostic tools
2+ YOECandidates need 2 to 4 years of technical, operations, or application support experience. They should have strong troubleshooting skills, know ticketing systems like Freshdesk, and communicate clearly in writing and verbally.
Acturis: From an ambitious idea in 2000, Acturis has become the tech provider of choice for brokers, insurers and MGAs throughout the UK and internationally.
Acturis Canada needs candidates with an aptitude for technology and structured problem solving, strong communication skills, and computer literacy in tools like Word, Outlook and Excel. A science, math or engineering background and customer service experience are assets but not required.
2+ YOECandidates need at least 2 years of application support experience, an IT degree or diploma, SQL and expert Excel skills, and 1 to 2 years deploying software. Strong English is required, with French an asset.
1+ YOECandidates need 1-2 years of help desk or technical support experience and working knowledge of Microsoft 365, Windows, Outlook, Teams and SharePoint. Strong written and verbal communication and attention to detail are required, and post-secondary education in computer information systems is listed.
Microsoft 365, Outlook, Teams, SharePoint, Windows
Candidates need a high school diploma and a relevant certification or post-secondary diploma in progress. They should have strong Windows, PC hardware, networking and customer service skills, plus good documentation and communication abilities.
Microsoft Products, Windows Server, Ticketing system, Live chat
3+ YOECandidates need post-secondary technical training and 3+ years of technical support experience, including Windows 10/Server, desktop imaging, printers, help desk software and Active Directory/Microsoft 365 administration. A valid driver's licence and access to a vehicle are required.
Help desk ticketing system, Remote control tools, Microsoft Office, Microsoft Endpoint Configuration Manager, Bell On Demand Contact Centre, SharePoint
3+ YOECandidates need 3 to 5 years of technical or application support experience in SaaS or enterprise software, strong SQL and relational database skills, and hands-on production experience with Microsoft SQL Server and Azure. They also need clear communication skills and experience with ticketing tools such as Zendesk, Jira or Salesforce.
SQL, Microsoft SQL Server, Microsoft Azure, Zendesk, Jira, Salesforce
2+ YOECandidates need a diploma or degree in computer networking or a related field, plus 2-3 years of support centre or equivalent experience. Knowledge of PC, server and retail hardware and systems such as POS, AS400 and RF scanners is expected, and bilingual ability is required.
2+ YOECandidates need a college diploma in IT or equivalent, two years of Windows and Mac technical support and ITIL Foundation or similar. They also need hands-on experience with Active Directory, Intune, SCCM, M365, TCP/IP networking and PowerShell.
BMC TrackIT, Active Directory, Entra ID, Intune, SCCM, Citrix
3+ YOECandidates need a bachelor's degree in a technical field, 3+ years of Python or another object-oriented language, 3+ years of SQL with data troubleshooting, and cloud operations experience. They must be strong at troubleshooting and explaining technical details to both developers and non-technical customers.
How much does a technical support analyst make in Canada?
The median advertised pay is $58,386 a year, across 7 postings that list pay. The lowest quarter pays under $55,401 and the top quarter over $68,744.
Who is hiring technical support analysts?
Blue Moon Metals (2), Flexstaf IT (2), Docebo (1), Convverge (1) and Colas (1).
What skills do technical support analyst jobs ask for?
Postings most often mention technical support, communication skills, troubleshooting, documentation, problem solving, customer service, microsoft active directory and microsoft 365.