As of November 7, 2026, Jobsy lists 18 service desk analyst jobs in Canada. The most active employers are Government of Nunavut Recruitment, Yardstick Technologies and Buchanan Technologies. Skills often requested: troubleshooting, communication skills, technical support and computer technology.
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Candidates need post-secondary education in IT or a computer-related field, plus strong knowledge of desktop applications, operating systems and Microsoft 365. They also need ITIL understanding, excellent customer service and problem-solving skills.
Microsoft 365, Jira, InTune, IT Service Management tools
Rush Street Interactive needs candidates with customer service or helpdesk experience, an IT or related degree or equivalent experience, and experience with O365 and ITIL. Strong troubleshooting, communication and very good English are essential.
O365, SharePoint, Microsoft Office, helpdesk ticketing system, remote support tools
Aecon: (TSX: ARE) is a North American construction and infrastructure development company with global experience.
Candidates need excellent oral and written communication in English and French, a related degree or diploma or equivalent experience, and working knowledge of Windows 10, Office 365, Exchange and Active Directory. ITIL familiarity and strong customer service skills are assets.
BMC Remedy, Windows 10, Microsoft Office 365, Microsoft Exchange, Active Directory, Citrix XenApp
2+ YOECandidates need a diploma in IT, computer science or a related field, and ITIL or CompTIA certification. They also need at least two years of IT support or service desk experience in a large organization, with ITIL-based ITSM tools like ServiceNow.
Active Directory, Microsoft Entra ID, Office 365, ServiceNow, VPN client
2+ YOECandidates need a diploma in IT, computer science or a related field, plus ITIK v4 Foundation and a Microsoft or CompTIA certification. They also need at least 2 years of IT support or service desk experience in a large organization, with ITIL and ServiceNow experience.
Active Directory, Microsoft Entra ID, Office 365, ServiceNow, VPN
Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.
3+ YOECandidates need three years of Tier 1 or Tier 2 technical IT service desk experience, plus clear written and verbal communication. ServiceNow, Microsoft 365 and Azure experience, technical writing and a technical diploma are nice to have.
Buchanan Technologies: As a leading IT consulting and outsourcing services firm, Buchanan Technologies helps organizations across North America turn their business…
Candidates need professional working proficiency in French and English, a high school diploma or equivalent, and strong customer service and communication skills. Basic computer skills and the ability to type accurately while speaking with customers are also required.
Microsoft Windows, Microsoft 365, Outlook, Exchange Online, Active Directory, Entra ID
1+ YOECandidates need a high school diploma and one year of service desk experience, and a valid driver's licence. Strong troubleshooting, communication, documentation and multitasking skills are essential.
Active Directory, VDI, Service management system, Printers, Monitors, Keyboards
Exchange Technology Services Inc.: Exchange Technology Services is the only IT Total Solution Provider (TSP) in Manitoba.
Exchange Technology Services needs candidates with previous experience in Microsoft 365, Exchange, Azure, Active Directory and Windows, plus computer hardware building and repair knowledge. A diploma or degree in IT or computer science is an asset, and helpdesk or customer service experience is preferred.
Microsoft Office 365, SharePoint, Microsoft Azure, Microsoft Exchange, Active Directory, Windows Server
1+ YOECandidates need 1-3 years in an IT help desk or support role, knowledge of Microsoft operating systems and Office, and strong communication and problem-solving skills. ITIL or CompTIA A+ certification is an asset.
Active Directory, Microsoft Office Suite, Microsoft 365, CMDB, PowerShell, Python
Candidates need an IT diploma or degree, experience supporting Windows and mobile devices, and familiarity with Microsoft 365, Active Directory and networking. Strong troubleshooting, communication and multitasking skills are essential.
Microsoft 365, Outlook, Teams, Office, Active Directory, ServiceNow
Symbiotic Digital: Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve…
Candidates need prior help desk or application support experience, experience with IVR and digital inquiry tools, and strong communication skills. Bilingual English and French is required for bilingual openings. Public sector experience is preferred.
4+ YOECandidates need 4+ years in IT support, systems administration, or a service desk role, working knowledge of Google Workspace admin, and support experience across Windows, macOS, Linux and mobile devices. Networking fundamentals and information security knowledge are also needed, with HIPAA experience a strong plus.
Google Workspace admin console, Microsoft, AWS, SaaS applications
2+ YOECandidates need a post-secondary degree, diploma or certificate in IT, or equivalent experience. Strong troubleshooting, root cause analysis, ITIL knowledge and clear written and verbal communication are required, along with eligibility for Reliability Status screening.
Candidates need a two-year college diploma in IT or a related field, plus working knowledge of Windows 10 and Windows 11. Written and spoken English and French are required, and a criminal history clearance is needed before appointment.
Windows 10, Windows 11, Microsoft Office 365, anti-virus
Yardstick Technologies: Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources.
2+ YOEYardstick Technologies needs candidates with two years of PC hardware and software support experience and one year with networking, servers or telecom. Strong customer service, written and verbal communication, and teamwork skills are required, along with A+ and ITIL certifications.
Windows, Microsoft Office, Active Directory, VPN, VMware, Exchange
Yardstick Technologies: Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources.
2+ YOECandidates need post-secondary IT education and at least two years each in IT, Windows Server, Active Directory and help desk work. They must be self-motivated, detail-oriented, good communicators and hold a valid driver's licence.
1+ YOECandidates need to be bilingual in English and French, with strong written and verbal communication. They need one to three years of work experience, or a college education with equivalent experience, plus Canadian citizenship and the ability to obtain a Canadian government security clearance.
Microsoft Windows, Microsoft Office, Printers, Ticketing system, Mobile phones
Government of Nunavut Recruitment (2), Yardstick Technologies (2), Buchanan Technologies (1), Curve Dental (1) and DXC Technology (1).
What skills do service desk analyst jobs ask for?
Postings most often mention troubleshooting, communication skills, technical support, computer technology, microsoft active directory, microsoft windows, problem solving and itil.